About us:

We’re Siemens. Award winning; Ranked on Fortune 500; Digital Engineering global leader. A collection of over 300,000 great minds who are all making the future. This position is with the Siemens Digital Logistics (SDL) group.

About the job:

Siemens Digital Industry Software Division has a job opening for a Support Engineer in the Siemens Digital Logistics (SDL) group.

You will represent SDL Support in North America by guiding customers in identifying and solving application issues. This is a technical role that interacts with enterprise level customers to isolate and solve complex logistics solution issues. You will apply moderate skills of logistics applications and supporting technologies to investigate and resolve problems by making use of problem-solving skills and tools. You will be responsible for setting customer expectations, identifying, isolating, and providing solutions for problems.

You will regularly exercise discretion & judgment during customer consultations to assess issues and, when necessary, engage with colleagues across multiple departments. Responsible for knowledge share demonstrations to peers and customers. The Support Engineer works with general supervision on issues to competently resolve customer issues. This position requires good interpersonal skills, strong teammate, attention to detail and a strong desire to be a team contributor and learn and grow within he siemens organization.

Responsibilities:

• Strong problem-solving skills on enterprise level applications

• Ability to learn and apply deep knowledge of Siemens logistics applications

• Perform customer support case management via web and phone communications

• Work within a team environment to supervise customers issues, perform triage, troubleshooting and escalation routing as necessary.

• Provide customer assistance in a professional and efficient manner, adhering to well established process and practice procedures

• Partake in knowledge sharing activities, publishing knowledge base articles, providing technical presentations, reviewing documentation.

Required Knowledge/Skills, Education, and Experience:

• Minimum of 2 years working in a customer-facing support role

• Good interpersonal skills at various levels throughout an organization.

• Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio) skills – Intermediate

• Web client development experience, understanding of Object-Oriented programming model – Intermediate

• JavaScript and SQL skills – good

• understanding of electronic data interchange (EDI) - basic

• Demonstrates resilience and a good self-organization

• Ability to learn fast and adapt to changing priorities

• BS degree in Computer Science, Technology, or similar

• Previous experience with implementing web applications.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The salary range for this position is $64,400 to $115,900 and this role is eligible to earn incentive compensation. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com . In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

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Req ID: 357234