Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks seventh in Forbes “World’s Best Employers”.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

We are seeking an Engineer to work on our distributed team with a variety of passionate Costco teammates serving as a driving force in Costco’s Infrastructure. This engineer will serve in the role of technical subject matter expert, refining existing functional requirements for the Infrastructure at Costco.

Domain Services Engineers serve as the primary point of contact for internal/external customers, project sponsors, contracted vendors and/or consultants. Proposes process improvement where needed for IT the organization. Prepares and presents reports defining service metrics and project progress.

This role requires an in-depth knowledge of Active Directory, Federation, Windows Server OS’s, Windows security, AD Proxy, Virtual Directory solutions and related technology.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

Automates, documents, shares, educates, delegates, and improves processes.

Creates conceptual and detailed technical design documents and standards.

Enhances automation of applications, systems, and platforms and identifies opportunities for streamlining, and continuous process improvement.

Partners with project managers, solution leads, and other stakeholders to establish the rough order of magnitude estimates, to create and maintain a robust framework to support applications, and to deliver quality solutions.

Contributes, interprets, and communicates enterprise, technical, project, and operational strategies to the team.

Develops team vision to drive new capabilities against a published roadmap, in conjunction with management.

Ensures that proposed and existing systems are aligned with organizational standards, goals, and objectives.

Formulates and directs activities that align short term goals and long term initiatives while providing accurate and timely estimates of work breakdown schedules.

Shares relevant information among teams.

Influences and drives adoption of best practices and high quality standards throughout the division.

Integrates diverse solution components across multiple platforms using industry standard interfaces.

Promotes and supports a culture of compliance, risk avoidance/mitigation, and corporate accountability throughout the organization through technical leadership, knowledge of business need, development and communication of policies, procedures, and plans, and assurance of solution designs that are in compliance with architecture standards, technology guardrails, security, and operational guidelines.

Optimizes team efficiency and performance through high level technical direction.

Uses subject matter expertise to support industry standard source control and source change management techniques.

Presents technical designs and solutions to executives, management, and other audiences to gain consensus and/or project approval.

Produces enterprise-level designs for Active Directory and Windows File Services for global initiatives following those through to implementation via collaboration with project and support teams.

Identifies opportunities to innovate, extend, and enhance service delivery everywhere possible.

Owns Root Cause Analysis and Problem Management for corporate Identity Management environment.

Serves as an escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems.

Serves as the first line of escalation support for domain technology issues that cannot be resolved by tier one and two server support.

Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.

Installs, configures, and maintains Active Directory and third party software utilities for hardware systems within company operational guidelines.

Creates and maintains system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.

Improves existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.

Provides training.

Manages customer satisfaction through effectively communicating and managing customer expectations.

Connects with external domain experts and industry leaders to evolve our core Active Directory and GPO foundations.

Establishes understanding and experiences supporting Active Directory infrastructure in a corporate environment and experience integrating with cloud environments (Azure).

Collaborates with internal Security Governance to ensure consistency to Company’s security policies and procedures.

Produces enterprise-level designs for key global initiatives and following those through to implementation through collaboration with project, engineering and support teams.

Manages Build, Deploy, and Release requests by acting as the focal point for driving project priorities within the team and coordination of work efforts as they correspond to project and IT needs.

Develops opportunities to innovate, extend and improve service delivery everywhere possible to industry standards and best practices.

Works directly with Costco’s Solutions Architects, Engineering, leadership team, vendors and architect to help implement solutions in support of the organization.

Establishes and communicates release schedules, expectations, and release activity progress. Provide reports across all involved teams.

Creates required release documentation that supports the release through its lifecycle, including a back out strategy.

Manages and controls issues and risks for the duration of the release cycle to ensure a well-organized and successful deployment.

Consults with various application owners (old and new) about authentication with Active Directory and LDAP connections and queries.

Serves as the primary point of contact for internal/external customers, project sponsors, contracted vendors and/or consultants

Prepares and presents reports defining service metrics and project progress.

Provides technical support of relevant infrastructure, applications, systems and process

Identifies and resolves system, application or process issues, escalates, reports and documents when needed.

Provides (scheduled) onsite support at various operation locations when needed.

Reports weekly on progress to the IT infrastructure Operations Manager of the region and escalates if required.

REQUIRED

Minimum 10 years overall IT experience with 3-5 years of experience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies.

Demonstrates leadership skills successfully heading sophisticated projects through all phases of design and deployment.

Quick to understand Costco’s technical needs and requirements and recommend solutions.

Experience providing 3rd level support of large, mixed (on-prem and cloud) Active Directory environments.

Must show a progressive advancement in responsibility including deep troubleshooting technical skills.

Must have an understanding of how to identify and instill industry best practices.

Ability to translate technical issues into understandable business language for end users.

Experience working in a fast paced retail environment with a career track record of engineering, developing, deploying, and maintaining business critical systems in the area of technical expertise including hands on solution development and implementation experience.

Must be able to work in a team environment with a “can do” attitude capable of overcoming difficult challenges.

Self-motivated, with keen attention to detail and excellent judgment skills.

Ability to establish new standards for quality, performance, or productivity.

Must have excellent writing and communication skills, strong communicator with ability to maintain open communication with internal employees, contractors, managers, 3rd parties, and customers as needed.

Able to integrate and apply feedback in a professional manner.

Able to prioritize and drive to results with a high emphasis on quality.

Excellent verbal and written communications skills, including demonstrable experience effectively communicating technical ideas, challenges and solutions to peers, customers and clients.

Must be able to work in a team environment with a “can do” attitude capable of overcoming difficult challenges.

Must have demonstrable abilities to train and mentor team members.

Be a subject matter expert on a broad variety of Active Directory-related questions (both on-premise and Azure AD)

Recommended

B.S. degree in computer science, information technology, and computer related discipline or 7+ years IT work experience in a global information technology infrastructure environment.

Prior experience successfully managing the delivery of technology solutions.

Consulting or Leadership experience.

Advanced Understanding of ITIL framework.

Project work using an agile framework and tools in sprints.

Work on a distributed team, that embodies teamwork and cooperation

Required Documents

• Cover Letter

• Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Pay Range: $185,000 - $220,000, Bonus and Restricted Stock Unit (RSU) eligible

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States.