UF Information Technology (UFIT) is currently seeking an intermediate level IT Audio Video Specialist to join Classroom Support in Academic Technology, a unit within UFIT.

Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

The UFIT Classroom Support team is responsible for the installation, configuration, and support of all Audio, Video, and computer technology in roughly 400+ classrooms and learning spaces across campus. This work includes both on-site and remote real-time support/consultations for faculty and staff.

Some key responsibilities and characteristics of this position are:

• Provide phone, email, and walk-in technical support for faculty and staff using both computer and audio/visual equipment in Malachowsky Hall for Data Science & Information Technology (DSIT) and other UFIT supported spaces
• Install and configure complex audio-visual and IT hardware in supported spaces
• Develop documentation and provide training for peers
• Evaluate and create standards for new equipment and software
• Manage Zoom Rooms, Crestron XIO, Scheduling panels, EMS scheduling, public computers, and other Audio-Visual and Information Technology (AV/IT) related hardware and software

About UF Information Technology

Reporting to the Vice President and Chief Information Officer, UF Information Technology is comprised of eight departments: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit http://www.it.ufl.edu/vp-cio-office/strategic-plan/.

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top-5 universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serving a diverse global community. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

Benefits

Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.

Vacation accruing TEAMS employees are eligible for four personal leave days/32 hours per year, assuming full-time status, and are intended to give the flexibility to enable units to close from December 26 to 31 when possible, determined on a unit-by-unit basis.

In addition to paid time off, the University of Florida offers a very competitive benefits package.

UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thought, background, and experience.

Achieving a top-5 public university ranking means we make it a priority to employ and work with people with diverse experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.

Every Gator has a part to play, and we invite you to join us as we build a community founded on belonging, inclusion, and the freedom to thrive.

$21.63 - $24.04; commensurate based on education and experience.

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

The ideal candidate will possess the following experience and skills:

• TEAMWORK - Understanding of the necessity and value of teamwork and ability to work effectively as part of a team
• SERVICE EXCELLENCE - Comprehension of customer service concepts and techniques with the ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
• TECHNICAL TROUBLESHOOTING - Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems
• FIELD SUPPORT - Awareness of and experience with providing post-sales support for the implementation and maintenance of hardware products
• SOFTWARE INSTALLATION AND SUPPORT - Knowledge of and ability to plan and execute software platform changes with minimal service disruption to the client

This position requires U.S. work authorization.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Applicants are required to submit with their application:

• Cover Letter
• Resume or CV
• Professional References (Minimum of 3)

Application must be submitted by 11:55 p.m. of the posting end date.