Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.

Job Summary

Come join the engineering team behind Comcast's award winning digital concierge, the Xfinity Assistant (XA)! XA is a digital assistant that interacts with hundreds of thousands of customers daily, helping them answer questions, guide them through troubleshooting, or connecting them with our skilled Comcast Customer Service Agents as required. The XA is a part of every major customer facing digital property across a spectrum of technologies: iOS apps, Android apps, set top boxes, IVR, SMS, and web. In addition to interacting with customers when they come to us for help, the Xfinity Assistant also leverages AI/ML to proactively scan customer data and reach out to customers via SMS to engage them when needed.

Job Description

We are looking for wide-ranging technologists who are seeking the challenge of working in a dynamic multi-disciple DevOps team, solving real problems, and making a real difference for Comcast's millions of customers every day!

Key Technologies:

• Java
• Restful API's
• QA
• React

Core Responsibilities:

• Reviews code. Conducts analysis to resolve integration needs.
• Researches, writes and edits documentation and technical requirements, including software design evaluation plans, test results and technical manuals.
• Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.
• Works with the Quality Assurance team to resolve if applications fit specification and technical requirements.
• Applies full use and application of engineering methodologies related to area of engineering specialty.
• Knowledge of engineering concepts and skills and knowledge of their application in the area of specified engineering specialty.
• Displays knowledge of and ability to apply, process design and redesign skills.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new insights.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Get results and drive growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.