Director, IT Software Development

SAS
Cary, North Carolina
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Job Description
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ServiceNow Director – Hybrid | Cary, North Carolina


Nice to meet you!
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.

About the job
We are looking for a talented, highly motivated ServiceNow Director to join the Enterprise Technologies team within SAS’ Cloud and Information Services division. SAS is currently executing on the largest digital transformation in our company’s history. The expansion of our ServiceNow Platform is a key element and is essential to achieving our strategic goals of being IPO ready in 2024, driving profitable growth, and delivering value for our customers and partners. To accelerate the delivery of new capabilities on the ServiceNow Platform, we are looking for a candidate that has led or been a key participant in the successful delivery of a complex ServiceNow program and is desiring to apply that valuable experience to help SAS reach our goals.

As a ServiceNow Director, you will:
  • Drive the strategic direction of the ServiceNow platform to align with corporate business strategy, existing software roadmaps, and platform governance.
  • Manage a team comprised of subordinate organizations as well as individual contributors that develop, administer, QA, and provide business analysis on the ServiceNow platform. Mature and evangelize the overall ServiceNow roadmap and governance processes within CIS and across SAS.
  • Allocate resources to support concurrent projects as well as ongoing support.
  • Build business justifications to support additional funding or resources needed to support and enhance the ServiceNow platform.
  • Maximize the ROI and time-to-value of the business outcomes provided by the ServiceNow Platform for SAS and its customers.
  • Engage regularly with key internal stakeholders, the ServiceNow Account Rep assigned to SAS, and members of the ServiceNow community to stay abreast of new capabilities that will provide further value to SAS.

Required Qualifications
  • Bachelor’s degree in Computer Science, a related field, or equivalent experience.
  • Minimum of 8+ years of ServiceNow experience in large, complex environments.
  • Minimum of 15+ total years of experience and at least 10 years of management experience.
  • Deep understanding of the ServiceNow Platform and ability to consult with key stakeholders on the use of ServiceNow to address business needs.
  • Experience serving as the ServiceNow Platform Owner.
  • Demonstrated ability to manage multiple workstreams at once while meeting deadlines and implementation targets.
  • Experience managing regular platform upgrades and the implementation of additional modules for the ServiceNow Platform.
  • Proven track record as a collaborative leader of individuals and development teams.

Preferred Qualifications
  • Direct experience implementing or maintaining the following ServiceNow modules: ITSM, ITOM, CSM, IRM, PPM
  • Experience with the implementation and ongoing support of a ServiceNow Government Community Cloud environment.
  • Experience leading global development teams (US and Pune, India).


World-class benefits
Highlights include...
  • Comprehensive medical, prescription, dental and vision plans with a low annual deductible and copays.
  • Onsite Health Care Center (HQ) that’s free to employees and covered family members.
  • Onsite pharmacy (HQ) where a 30-day supply of any generic drug costs $5 or less. Not local? They ship for free.
  • An industry-leading 401k plan.
  • Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
  • Volunteer Time Off, parental leave and unlimited paid sick days.
  • Generous childcare benefits for all full-time employees
#LI-CC1

Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Additional Information
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: . Also view the supplement EEO is the Law, and the Pay Transparency notice.
Job level will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
S AS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact
SAS
Software Development
Full Time
Onsite
Competitive
See Description for Experience
2 years, 1 month ago