Join and work with us at our beautiful 50+ acre campus with state-of-the-art facilities.

Our Leading advantages include:

• State-of-the-art Facilities
• On-demand Pay
• Benefits beginning after 30 days
• Low-cost lunches
• Free Membership to our gym and indoor pool
• Shift differential
• Work-life Balance
• Growth
• Competitive Wages

The Help Desk Technician provides support to staff on all company-supported applications. Troubleshoot computer problems and determine the source, and advise on appropriate action.

MAJOR WORK ACTIVITIES:

• Provide first-level contact and convey resolutions to the customer issue.
• Properly escalate unresolved queries to the next level of support.
• Walk customers through the problem-solving process.
• Answer staff questions in person and via phone on all company-supported applications.
• Troubleshoot computer problems.
• Determine the source of computer problems (hardware, software, user access, etc.).
• Advise staff on appropriate action.
• Serve as liaison between staff and the technology department to resolve issues.
• Work one-on-one with staff on a maintenance schedule
• Provide maintenance solutions for every day-to-day hardware
• Document resolutions for future reference.
• Other duties as assigned.
• Deploy devices for new users.
• Maintain device inventory.
• Installing or changing software to fix issues
• Remotely accessing hardware or software for clients to make changes and fix problems
• Following up with customers to ensure full resolution of issues
• Requesting feedback and/or monitoring calls.
• Follow up with customers, provide feedback and see problems through to resolution.
• Recommend procedure modifications or improvements.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new company staff.
• Ensure proper recording, documentation and closure.
• Update customer data and produce activity reports.

KNOWLEDGE, SKILLS AND WORKING CONDITIONS:

• Work in well-lighted, well-ventilated setting.
• Low Exposure to infectious diseases.
• Physical exertion required no more than 60% of the time. Intermittent lifting and carrying of objects weighing between 30-40 pounds and pushing of objects weighing at least 100 pounds. Physical exertion also is described as standing, kneeling, and bending.
• May be subject to noisy, hot or cold, humid and busy environment.
• Ability to learn and support new software applications quickly.
• Ability to present software to people in a group setting.
• Ability to communicate technical information to non-technical personnel.
• Ability to install, configure and maintain personal computers, networks, and related hardware and software.
• Knowledge of computer and or network systems, applications, procedures and techniques.
• Ability to identify and resolve computer system malfunctions and operation issues.
• Must possess strong skill in organizing resources and establishing priorities.
• Excellent verbal and written communicate skills.
• Extensive computer skills, understanding of information systems, and IT systems.
• In an emergency, is expected to respond and includes the possibility of evacuation of residents.
• Physical job demands may be subject to possible modifications to reasonably accommodate individuals with disabilities

Education: Associate Degree in Information Technology, Computer Science or equivalent.

Experience: Experience in Network Repairs and Analysis

An equivalent combination of education and experience may be considered.

The Davis Community requires that all current and new employees be fully vaccinated (Covid-19 & Influenza) in order to work unless a reasonable accommodation is approved.

The Davis Community is proud to be an equal-opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. The Davis Community is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. Please let us know if you need reasonable accommodation to apply for a job or participate in the application process. No question on this application is intended to secure information to be used for such discrimination. Proof of identity and work authorization will be required upon employment in accordance with federal regulations. This Company intends to check and hold you responsible for the accuracy of the statements you make on this application. This application will receive consideration for thirty (30) days. If you have not heard from the Company within thirty days and wish to receive further consideration for employment, it will be necessary to complete another application form.