IT Systems Engineer II
Job Description
Salary Range: $76,760 – $100,750
This is an exempt position. Pay rates are based on education, skill, experience level and internal equity
Follow Your Calling, Find Your Career
The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. We are a growing team of talented and passionate IT professionals who are dedicated to delivering creative tools and innovative solutions to engage and serve more than 1 million County residents as well as 6,000 employees. Our mission is to serve the residents of Mecklenburg County by providing business-valued IT solutions and services that are flexible, engaging, and innovative. Whether your passion is architecture, development, quality services, engineering, desktop support, or operations, we have a position for you. If you enjoy working with the public and are looking for a career where your work is important to the community, come be a part of Mecklenburg County and help us provide a community of pride and choice for people to live, learn, work, and recreate.
POSITION SUMMARY
Perform advanced work associated with IT infrastructure & systems administration including installation, configuration, administration, support and maintenance of IT software and hardware systems. This position, under general supervision is responsible for ensuring the uptime, performance, and resource availability of and other IT systems; matching the organization's resources with the demand placed on them; identifying and resolving problems; upgrading hardware, software, and IT datacenter equipment; IT data center facility operations; and ensuring the quality, accuracy and security of databases. This position is the second level of the Systems Engineer series.
ESSENTIAL FUNCTIONS
- Support virtualized server environments, VMWare View Horizon VDI architecture, Exchange Online, Office 365 portal services, IaaS and print services
- Provide a broad range of design, integration and operational support for a variety of server platforms (primarily Windows), storage and backup environments, and applications/peripherals that support critical County-wide systems. This includes operational support and multi-component functional problem analysis with the authority to initiate corrective actions related to operational incidents, product operation, and installation (subject to change control requirements)
- Work with IT Security Professionals to implement secure solutions for all datacenter resources
- Provide design, implementation and operational support for all County data centers and IT equipment rooms including component power, racking, cabling management, and security
- Participate in technical strategic planning and implementation of new data center projects and technologies to assure County’s uptime needs are continually met
- Support enterprise iSCSI storage environment
- Support chassis-based Cisco UCS environment
- Work with Network operations professionals to configure/support server environments as part of a Cisco ACI enterprise deployment
- Provide advanced consulting services for customer departments regarding computing solutions and client-oriented technology project implementation
- Provide design, implementation and operational support for all County data centers and IT equipment rooms including component power, racking, cabling management, and security
- Participate in technical strategic planning and implementation of new data center technologies to assure County’s uptime needs are continually met
- On-call after hours and weekend support is required
MINIMUM QUALIFICATIONS
Experience: Minimum of three years of progressively responsible technical systems experience
Education: Bachelor's degree in Information Technology or Computer Science
Combination of relevant education and relevant experience accepted: Yes
PREFERRED QUALIFICATIONS
- Experience supporting MS Exchange such as creating a shared calendar or mailbox, adding new users, and general administration duties
- Cisco UCS and VMware Horizon
- Familiarity with relay servers
- Patching and upgrade experience
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of
- Broad-based information technology and trends
- Troubleshooting and analysis of complex problems
- Understanding of a wide variety of Information Technology concepts and discipline areas
- Integration between multiple computing platforms
Skills
- Define, track, and assure responsiveness to clients' information technology problems
- Prepare status reports
- Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner
- Categorize time spent, requests for service and assets according to provide
Abilities
- Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals
- Building Partnerships: Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
- Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
- Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships
- Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs
- Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
- Technical/Professional Knowledge and Skills: Has achieved a high level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise
Computer Skills
Proficient in various computer applications
REASONABLE ACCOMMODATIONS STATEMENT
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
DISCLAIMER STATEMENT
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
Mecklenburg County requires proof of COVID-19 vaccination as a condition of employment for any new Mecklenburg County employees.
