IT Application Analyst - Provider
Job Description
This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.
Summary:
Responsible for the lead functional support of hospital applications, processes and projects, along with understanding the technical functionality of the systems and processes for the Provider team at Regional One Health. Has direct responsibility for analyzing process re-engineering to more effectively utilize current systems’ resources in support of the initiatives of the provider application team, ensures that the system is properly maintained and all business operation needs are met. Supports the functional and technical operation of all related systems, and leads the implementation of new systems, interfaces and updates systems. Partners with ROH Leadership and customers to analyze work process design and flow, improve processes and leverage the return on technological capabilities. Builds project plans, ensures adherence to project schedules and maintains a systems orientation to work effectively with peers to set technology priorities and conduct long-term planning. Serves as an application and technical point-of-contact for assigned functional area and assists other subject matter experts with ensuring data integrity, testing of system changes, report writing, and analyzing data flows for process improvement opportunities. Leads and supports upgrades, patches, testing and other technical projects as assigned.
Education Requirement:
Bachelor’s degree, License, Certificate, or equivalent combination of relevant education and/or experience in Information Systems, Healthcare or related field within assigned area(s).
Experience Requirement:
A minimum of 3 years’ work within Healthcare systems, Information Technology, or components system and a deep understanding of HIT and the required integration of systems. Prior experience with multiple system applications including Mpages, Powerplan build, Dyn Doc, eRX, is requested. Specific experience to include Cerner Oncology and/or Infusion experience strongly preferred. A minimum of 3 years Information Technology (IT) experience is highly desirable.
Licensure/Certification Requirement:
N/A
Key Job Responsibilities:
- Acts independently as a functional and/or technical subject matter expert for core and advanced system functionality. Researches and identifies root causes and resolutions for system issues. Provides Leadership with recommendations to improve the functionality of the system and any additional related components. Escalates system issues with vendor and IT management as necessary.
- Supports the IT applications analyst staff to ensure that products and services are delivered in accordance with goals and objectives. Provides guidance to staff involved with assigned projects.
- Acts as a liaison to coordinate and implement IT systems, applications, and services.
- Ensures all applicable tables are updated each time a system change is required and documentation is on file for all corrections made. In this manner, the incumbent is the primary source for core data configuration, and the point of contact for core data configuration during ongoing projects that impact the system.
- Advises or performs corrections to data as the business requires. Ensures that all proper approvals and documentation is on file for all corrections made in accordance with the department policy.
- Proposes, documents and implements new or revised processes relating to the systems and data.
- Creates, runs routine queries and reports from the system. Ensures that any regularly scheduled reporting processes are executed by documented deadlines. Works with Report Writers to ensure that all functional reporting needs are met.
- Leads project and works independently as related to new systems or upgrades to existing systems.
- Acts as resource responsible for all issue resolution within the system. Works with the appropriate teams to resolve systems issues and ensure prompt resolution. Will communicates as appropriate with functional leadership to ensure confidence in the issue resolution process.
- Designs, documents, and coordinates and/or manages processes and procedures related to system requirements. Maintains a directory of Standard Operating Procedures (SOP’s), updating existing SOP’s and creating new SOP’s as functionality and department direction dictate, utilizing department staff as necessary. Ensures the SOP’s accurately reflect business processes of the department; provides documentation to Internal Auditors as required.
- At all times, the incumbent supports activities to protect and preserve employee data integrity within the organization.
- Assists with the planning, organizing, developing and implementing corporate-wide information systems.
- Directs the organization and performance of Information Technology’s System Applications and Programming functions and activities. Provides staff direction with an understanding and following of established company policies and procedures.
- Keeps informed on trends and developments in computer technology and hospital computer systems to guide the hospital in the acquisition and use of appropriate information systems to meet current and future needs.
- Provides appropriate controls and security necessary to ensure that software copyright/licensing agreements are complied with, according to policy.
- Leads business activities to ensure a high standard of professional excellence is maintained among staff members.
- Ensures the provision of cost efficient information services and systems. Anticipates developments in fields of information technology. Writes recommendations for management review of enhancements to existing systems through ongoing review.
- Prioritizes and coordinates requests for Application changes/new projects and ensures that projects are completed within specified deadlines.
- Responsible for development and implementation of information systems disaster recovery plans.
- Directs business function including, approval of overall project plan, budgets and work breakdown structure.
- Establishes and maintains effective relationships and communications within the organization, medical staff, reporting agencies, third party payers, vendors and others to provide required information and support.
- Maintains knowledge of best practices, current trends and developments in the field. Responds to problems/opportunities to improve work environment and participates in unit based performance improvement activities.
- Attends in-services, educational programs, conferences and other meetings as required.
- Maintains professional license, certifications, reads appropriate articles, journals and other literature.
- Supports the organization’s Performance Improvement initiatives. Participates in activities to maintain or improve quality and services. Developments and implements plans.
- Establishes and implements short and long term strategies to deliver services to customers within reasonable schedules and budgets.
- Establishes and communicates goal and objectives, defines methodologies, tasks and activities and clearly describes roles and responsibilities for performing to personnel. Communicates broadly to help overall coordination for cross-functional teams.
- Trains and mentors employees to enhance their performance, development and work products.
- Performs other duties as assigned or apparent.
Knowledge/Skills/Abilities:
- Demonstrative administrative ability, initiative, resourcefulness and analytical ability; ability to deal effectively and harmoniously with all groups and individuals; effective public speaking skills and demonstrates effective interpersonal skills.
- Demonstrated ability to implement systems and applications to include web-based software, planning, process analysis, and training.
- Ability to manage competing priorities in a complex environment; A high energy, high achiever who works with a sense of urgency to achieve results and meet user needs in a timely manner.
- Ability to utilize sound independent judgment to investigate and resolve complex problems and coordinate efforts to provide innovative strategies and solutions.
- Experience working with concepts, practices and procedures in areas of responsibility.
- Ability to quickly learn new programs when required.
- Proficiency in using computer and software systems, including Microsoft Office Suites.
- Knowledgeable of databases and integration in order to support the system environment and provide quality and efficient functionality to the user community.
- Demonstrated ability to adapt and lead change, and coach others in the acceptance and support of a rapidly changing work environment.
- Strong strategic management and planning skills.
- Ability to use own judgment and initiative in problem resolution.
- Identify with, share in, and display a commitment to the mission, philosophy and objectives of the organization.
- Demonstrated project management skills and experience organizing and coordinating multiple projects
- A strong technical understanding of application processes and procedures.
- Prior project experience related to Healthcare solutions is preferable.
- Excellent written and verbal communications skills including the ability to clearly explain complex concepts to end users.
- Ability to maintain discretion and confidentiality regarding employee and company information.
Supervision Provided by this Job:
Physical Demands/Conditions:
- Prolonged standing and walking; lifting, turning patients and equipment; repeated bending, squatting and stooping; exposure to infectious agents. Visual acuity is needed to assess color changes, to verify accuracy of written materials, and to administer and accurately prepare medications. Heavy Work - Exerting up to 150 pounds of force occasionally, and/or up to 75 pounds of force frequently, and/or up to 30 pounds of force constantly to move objects. (May be further defined as "with or without assistance.")
*Regional One Health has been named one of the Top Work Places in Memphis by the Commercial Appeal the past two years in a row*
Location: Regional One Health · Information Technology-Operations
Schedule: Full-time, Day shift, 0800am - 5:00pm
