IT Operations Specialist- Chicago, IL

Location Qualifications: By applying to this position you will have an opportunity to share your preferred working location from the following options: Chicago, IL

Position Overview:

Showpad is looking for an IT Operations Specialist for our Chicago office.

As an IT Operations Specialist you will be part of an international team (US-EMEA) responsible for helping your Showpad colleagues around the globe whenever they face an IT incident or request for an IT change. In addition, you will manage end user equipment, administrate some of our IT platforms and provision software licenses. You will also be performing IT lifecycle activities, such as user onboarding, application access changes, IT asset management and end user training. You will work closely with the IT systems engineers' team to continuously improve user experience.

This role roles up to the Team Lead, IT Operations and is part of a larger international IT Operations Team.

Key Responsibilities for an IT Operations Specialist at Showpad:

• Help your colleagues onboarding the company with corporate devices (primarily MacOS, iOS) and fit-for-purpose communication and collaboration tools
• Provide first level IT support to all end users across the regions, throughout the entire employee life cycle (access changes, off-boarding...)
• Support local end-user equipment such as laptop, tablet and mobile phone systems
• Maintain the communication and collaboration technologies, in particular office meeting rooms' equipment
• Maintain IT assets inventory on site in our Chicago HQ
• Manage incoming tickets in our service desk solution, considering service level requirements and criticality level
• Monitor the global internal IT systems and infrastructure components
• Support IT systems engineers to resolve recurring problems
• Sync your activities, collect feedback and share your experience with other IT Operations Specialists
• Execute and optimize IT policies and procedures and provide training to application users and managers
• Create and maintain IT documentation related to IT operations activities
• Propose process and IT changes to accelerate and improve quality of our services to end users
• Take the lead of some IT changes and contribute to continuously improve IT operational efficiency
• Learn about, and stay up to date with new technologies and solutions for the modern IT organization

Minimum Requirements for an IT Operations Specialist at Showpad:

• Experience with networks, desktop management (primarily MacOS), network infrastructure, telecommunications, SSO, Enterprise Mobility Management Solutions and Cloud application management
• Experience with service desk systems
• Customer experience is ingrained within your DNA
• A desire to continuously improve IT processes and IT landscape and work rigorously on IT changes, to offer a better customer experience
• Good communication skills
• The ability to be flexible in working independently as well as in a team
• Pragmatic approach
• The desire to both learn from others and support other teams

Travel Requirements: This particular role will not require any travel but will require in office support 3 days a week

Company Highlights:

Founded in 2011, Showpad is the world's leading Enablement Operating System (eOS™). We align Sales and Marketing teams around impactful content and measurable engagement, enabling sellers to build unique buying experiences and continuously improve conversion rates. Sellers close more deals – faster – with Showpad.

With dual-headquarters in Ghent and Chicago, regional offices in London, Munich and Wroclaw, and remote hubs across the US and EMEA, Showpad is powered by a diverse global workforce of more than 550 people. Our employee value proposition centers around impact, purpose and belonging. Our culture is based on flexibility, trust and setting people up for success. At Showpad, we foster inclusion, innovate for impact and never stop to raise the bar. We take serious care of our people but never take ourselves too seriously.

What you can expect from Showpad

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We're building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that's paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

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