You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

Role Expectations:

As member of the IAM Servicing team, you will be responsible for:

• Provisioning of appropriate identity & access as per user request, defined user roles and organizational access policies.
• Analyzing and resolution of user access issues
• Interacting with business units on access control governance processes
• Owning the entire lifecycle of accounts within multiple applications and works with business units to define user roles enterprise-wide.
• Participating with the Information Security team in mitigating access governance risk.

Job Responsibilities:

• Add, remove, modify and manage user profiles, passwords and account information for network, database and enterprise applications, used throughout the organization in a timely manner.
• Meet processing and turnaround times established by internal procedures and guidelines or as required by service level agreements while still maintaining a customer service focus.
• Review requests to ensure compliance with all information security standards and policies.
• Follow all information security policies, procedures and guidelines when administering Identity & access to ensure the security of information systems.
• File and maintain documentation for future audits and meet regulatory compliance requirements.
• Troubleshoot end user technical or access-related issues.
• Provides on-call support on high priority, high impact & urgent IAM issues
• Provides root cause analysis assistance for incident management
• Ensure users have the right access to do their jobs through the creation and maintenance of business roles, account monitoring and management, including managing and resolving orphaned accounts, service accounts and privileged access.
• Support periodic user access reviews, such as high-risk entitlement reviews, user access reviews, role reviews.
• Interface with architecture & engineering team to report, prioritize and follow-up on application enhancements and defect management
• Ensures compliance with applicable federal regulations.
• Maintains knowledge of and adhere to Amex's internal identity & access management compliance policies and procedures.
• Prepares materials (reports, presentations, spreadsheets, etc) on information security to help develop scenarios, response procedures, and to enable informed decision making; verify completeness, accuracy and relevance of data gathered
• Utilizes tools and documented processes to ensure consistency and optimization of information security processes; work in support of efforts to measure and improve information security processes
• Prepares status reports on information security, or other matters to help develop, track, monitor and report on projects and initiatives
• Facilitates meetings to gather and document products/services or generic process changes
• Maintains internal documentation library, ensuring that process and other documentation is regularly updated to reflect latest operational processes and requirements

Qualifications:

• 3-5 years experience in user access provisioning, administration & Termination/ Emergency termination request handling in a large-scale and complex organization, preferably in BFSI, Retail and Healthcare sectors.
• Experience with various ID administration processes for identity namespaces (Active Directory & Mainframe-RACF), Operating Systems (Windows, or Unix/Linux) and Databases (Oracle, SQL etc)
• Deep understanding of person & non-person identities & their management in Windows, Unix & Mainframe platforms.
• Experience in Shell scripting (Powershell/Korn/Bash) (Preferred)
• Hands-on experience on at least one Robotic Process Automation (RPA) solution (Blue Prism, UI Path etc)
• Deep understanding of Identity Lifecycle Management and role-based access management and hands-on experience in administrating user access via LCM solutions like SailPoint IIQ.
• Hands-on experience in service request & incident management using ITSM tools like ServiceNow
• High level understanding of IAM audit, access reviews, Segregation of Duties (SoD) and privileged access administration
• Knowledge of IAM policies and specific standards on all key technology platforms
• Experience with gathering functional requirements, deployment of information security tools, and data analysis
• Flexible to work on shift and weekend on-call support
• Strong problem solving skills and the ability to identify and recommend alternatives
• Ability to work with complex details
• Excellent communication skills and ability to positively interact with global teams
• Excellent work item follow-up skills with attention to quality & details
• Shows personal determination and resilience; is optimistic in changing circumstances
• Continually seeks and learns from feedback
• Is clear when explaining ideas and concepts to others - communication is structured, compelling, and impactful, and creates a credible impression
• Involves the right people to ensure the best decisions are made in a timely manner
• Challenges the status quo and questions current approaches where appropriate
• Takes the initiative to create clarity when changing circumstances cause ambiguity

Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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