OSSE: IT Specialist
Job Description
The Office of the State Superintendent of Education (OSSE) is focused on sustaining, accelerating, and deepening the progress being made for the District’s 90,000+ students. OSSE serves as the District’s liaison to the US Department of Education and works closely with the District’s 470+ early childhood facilities, 250+ schools, 60+ local education agencies (including DCPS and charter organizations), and community based organizations.
This position is located in the Office of State Superintendent of Education (OSSE), within the Division of Systems & technology. The Infrastructure Lead will support both the hardware support team and the server administrator, supporting the management of OSSE’s servers, desktop, and mobile equipment. The incumbent of this position will function as Information Technology Specialist (Data Management) responsible for planning, developing, implementing, and administering SQL Server databases systems while ensuring high levels of data availability. This position will also develop, implement, and oversee SQL Server database policies and procedures to ensure the integrity and availability of databases and their accompanying software.
Duties and Responsibilities
Analyzes and defines requirements and specifications; designs, develops, installs, and implements server, network, and virtualization infrastructure on premises and cloud based systems. Designs and implements the security access infrastructure. Evaluates and implements new products to work with or replace current virtualization and server management software and tools. Performs application and server trouble shooting, problem solving, tuning, repairs, and maintenance as appropriate. Creates and maintains server upgrade plans and procedures, as well as MS Azure cloud plans. Plans and schedules server installation. Plans and coordinates for infrastructure systems
and storage requirements.
Installs, upgrades, and patches systems. Monitors and tunes server and virtual networks systems operation and performance. Designs and implements MS Azure infrastructure, including VNets, subnets, and Network Security Groups (NSG’s) as well as connectivity for webapps, storage, Azure SQL, Azure Managed Instance, and Disaster Recovery. Monitors network performance and identifies network bottlenecks. Analyzes and diagnoses networking problems and recommends corrective measures. Identifies hardware, software, and communication products/services to ensure operational network/network applications. Interfaces with vendors to resolve system configurations, problems, and other issues. Recommends modifications to network design to maintain/improve network performance and ensures design is adequately documented.
Qualifications and Education
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Or
Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
and
Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. Examples of specialized experience could include but not be limited to: demonstrated experience with Azure technologies, Microsoft server administration using Hyper-V or VMware, and professional experience building and maintaining physical servers and providing user support for PC hardware, software, and network issues. Working knowledge of existing and emerging advanced IT systems and services, particularly LAMP (Linux, Apache, MySQL and PHP) systems, SolarWinds and MS Systems Center Operations Management configuration and administration.
Technical experience demonstrating networking principles and use of Active Directory is preferred.
MS Certified: Azure Fundamentals, Azure Administrator Associate or Azure Solutions Architect is preferred.
Licenses and Certifications
None.
Working Conditions/Environment
Work is normally performed in an office environment. Occasionally, the incumbent may be required to visit various locations within the District of Columbia.
Other Significant Factors
Tour of Duty: 8:30am - 5:00pm (May Vary)
Duration of Appointment: This is an Education Service (ES), “At-Will” Appointment. All positions and appointments in the Education Service serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.
Promotion Potential: No known promotional potential
Pay Plan, Series, Grade: CS-2210-14
Collective Bargaining Unit (Non-Union): This position is not covered under a collecting bargaining agreement.
Position Designation: In accordance with Chapter 4 of the D.C. personnel regulations, Suitability, this position has been deemed Security-Sensitive. Accordingly, the incumbent will be subject to pre-employment checks (criminal background checks, consumer credit check, traffic record checks, and drug screenings, if applicable) as a condition of employment, and will be subject to periodic criminal background checks for the duration of your tenure.
Essential/Emergency Designation: This position is designated emergency agreeing to adhere to the policies in sections 1271 and 1274 of DPM Chapter 12, regarding Essential employees. As an emergency employee, you will be required to either report to work, stay at work, or telework (if directed to do so) during a declared emergency or during a period of non-emergency where your duties have been deemed as critical District government functions/operations. You may be required to perform other duties outside of your position description during a period of a declared emergency (such as manual labor, shelter services, etc.).
Residency Preference: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
