Contract Length: 1 year with the possibility of extending based on performance.

Local candidate only or candidates willing to drive to client site as this position is onsite.

On site min 5 days a week with one flex day *Hours 8:00 am – 4:30 pm M-F.

Must have clear background as there will be three background checks.

The candidate must be detail-oriented and have the ability to manage and prioritize multiple demands

from a large user base.

The candidate should have deep knowledge of Case management in all technical and functional areas and strong business skills.

Required/Desired Skills

Used Data Analytical tools like Dataverse, Microsoft Excel, vlookup,

Pivot tables. Required, 5 years

Strong command on written and verbal communication skills. Required, 5 years

Experience across the project life cycle in Software Development Life

Cycle SDLC and the Software Test Life Cycle STLC. Required, 5 years

Agile proficient in SCRUM framework, artifacts, SPRINT planning and review. Required, 5 years

Proficient in creating and executing UAT test cases, developing test plan,

managing defect tracking, assisting Quality Assurance team. Required, 5 years

Direct coordination with the Stakeholder

for requirement gathering, eliciting and coordinating with technical

team to develop. Required, 5 years

Advising business users on best practices for development or integration

processes. Required, 5 years

Experience working on projects Strong understanding of and ability to

configure security groups, roles and teams. Highly desired, 3 years

Strong Customer Training. Highly desired, 3 years

Direct coordination with the Stakeholder for requirement gathering,

eliciting and coordinating with technical team to develop new Case

applications. Required, 3 years

Experience on working on CRM tools or similar Salesforce, Monday,

Service Now in a implementation role. Required, 3 years

• Experienced Application hands on support Business Analyst/QA with a demonstrated history of working in the technology space.
• Strong passion for user experience and keen eye on product design to deliver on user needs. With a passion for creating change, mission-minded business, and an insatiable appetite for knowledge.
• 5+ years of Technology experience with strong domain expertise in Customer Relationship, Digital Service space.
• Experience working on projects to simplify and digitalize the Government process in Case management applications to cater to needs of internal customers. Involved in every phase of development.
• Direct coordination with the Stakeholder for requirement gathering, eliciting and coordinating with technical to develop new CRM/ Salesforce or equitant applications.
• Used Data Analytical tools like Dataverse, Microsoft Excel, vlookup, Pivot tables.
• Experience on working on CRM tools or similar Salesforce, Monday.
• Responsible for issuing the tool licenses to new users.
• Strong command on written and verbal communication skills.
• Experience across the project life cycle in Software Development Life Cycle SDLC and the Software Test Life Cycle STLC.
• Expertise in defining the product roadmap based on the strategy and vision.
• Writing technical specifications for planned work.
• Skilled Team leader with the ability to influence, motivate and execute projects in a cross functional environment.
• Experience in identifying business opportunities based on analytics data, market trends, user research and benchmark testing results.
• Expert knowledge of all phases of the project and product development lifecycle, from concept design to final delivery and rollout.
• Proficient in gathering requirements from Business stakeholders and understanding project/business goals.
• Expertise in articulating business goals to technical teams and providing stable and scalable solutions.
• Agile proficient in SCRUM framework, artifacts, SPRINT planning and review.
• Experience in the field of testing the frontend web and mobile applications as well as testing their integration with the backend systems including Web services.
• Proficient in creating and executing UAT test cases, developing test plan, managing defect tracking, assisting Quality Assurance team.
• Strong Customer Training.
• Experience in leading the projects with full-fledged Agile/Scrum Methodology.
• Experience with Functional, Regression Testing, Integration and UAT Testing Preferred.
• Experience working on projects Strong understanding of and ability to configure security groups, roles and teams.
• Advising business users on best practices for development or integration processes.
• To simplify and digitalize the Government process in Case management applications to cater to needs of internal customers. Involved in every phase of development.
• Direct coordination with the Stakeholder for requirement gathering, eliciting and coordinating with technical team to develop new CRM applications.
• Working towards redefining processes/workflows of existing CRM applications based on customer feedback.
• Strong experience in working with agile methodology.
• Experience working on Microsoft Azure and Dev ops.
• Experience in writing user stories, use cases, test plan documents.
• Perform User acceptance testing, functional testing and integration testing for various CRM applications. -Responsible for issuing the CRM licenses to new users.