Wage $25-27

About the Company

A national provider of customized supply chain management offering strategically customized product and data storage and fulfillment solutions as well as nationwide and international emergency response logistics. The Company is headquartered in Danville, Illinois with approximately 120 employees and locations in Ohio and Tennessee.

About the Position

The IT Specialist Tier I is responsible for providing technical assistance and support related to the organizations computer systems, hardware, and software applications by assisting end users with various IT related issues.

Key Responsibilities:

• Initial point of contact for all end-user requests and issues.
• Diagnose, troubleshoot, resolve issues. Documentation for every issue.
• Respond to requests submitted to the help desk, phone, text or in person.
• Evaluate and prioritize each request and determine appropriate solution.
• Communicate effectively and professionally with end users.
• Experience with printers and scanners used in a warehouse environment.
• Set up workstations with computers and necessary peripheral devices.
• Installation of desktop operating systems and desktop software.
• Mapping of network file and print shares.
• Other duties as assigned

Education

• Associate Degree in related field, or equivalent work experience

Experience

• 3 to 5 years of IT experience in a production environment

Knowledge

• Advanced knowledge and comfort with Microsoft 365 products.
• Expertise with Microsoft Office Suite a must.
• Intermediate technical and computer skills.
• Knowledge of computer hardware, software, basic networking systems.
• Knowledge of peripherals uses in a warehousing environment such as scanners and label printers.

Skills/Abilities

• Excellent skills in multitasking, prioritizing, processing information quickly, and organization
• Excellent skills at handling confidential information
• Excellent problem-solving skills
• Good verbal communication skills
• Basic skills in written communication
• Handle multiple priorities which are constantly changing and may conflict
• Manage time effectively
• Ability to think outside the box, perform research and operate independently.