ABOUT THE COLLEGE:

Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical, 15% Adult Basic Education, 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.

COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION:

Green River College is committed to enhancing and supporting a diverse campus environment, incorporating principles of equity in order to promote inclusive practices. Diversity is understood in terms of intersectional identities defined by culture, race, ethnicity, sex, gender, sexual orientation, social class, disability, religion, veteran status, immigration status, and age. Given the diversity of our student population and service areas, we encourage applications from faculty, staff, and administrators with demonstrated experience and expertise in supporting, sustaining and serving people from a wide range of backgrounds and collaborating effectively with others.

PURPOSE OF POSITION:

The Information Technology Enterprise Server Group is responsible for providing tier 2 and higher support to the college faculty and staff.

• Provide complex incident resolution and a quick return to service for our end users. By applying your knowledge of IT principles, you'll provide installation and upgrade services for software. You'll also be responsible for 360-degree equipment lifecycle management, including installation, maintenance, and removal of surplus equipment.
• Document incident reports provide case updates and communicate on IT incident status per departmental standards. Thus, ensuring that GRC customers have up-to-date information while waiting for their technical incident to complete.
• Build, install, maintain classroom and lab audiovisual systems. Install internal components and program technology for the "teacher workstation" units using IT best practices and Extron-specific processes and equipment. Ensure that campus A/V operation inventory such as projector lamps are in stock and replaced on demand.
• Act as a subject matter expert in developing long-term strategies for capacity planning to support desktop support requirements. In addition, provide essential project management for deployment-related projects such as classroom and lab technology refreshes. Finally, offer constructive feedback to project teams and adapt to changing requirements to drive the successful conclusion of GRC IT projects.
• Investigate new desktop technology trends, consults with vendors, and stays current with product roadmaps to ensure standardization of frequently used technology within the campus community. This focus on standardization helps ensure the normalization of equipment and technology across the campus, reducing cost, complexity and providing a standardized experience for end-users.
• You’ll participate in IT equipment purchasing, from recommending equipment. From writing up customer orders, facilitating equipment quotes, and providing feedback to our purchasing process, you will be integral to purchasing and deploying equipment for our students, faculty, and staff.

Minimum Qualifications:

• The ideal candidate will have an associate degree or higher-level degree in computer science or equivalent work experience.
• Demonstrated experience in the IT support industry, preferably with increasing levels of responsibility within a medium to large scale organization.
• Skilled in the diagnosis, troubleshooting, and maintenance of IT systems. Special focus on end-user facing technology such as PCs, peripherals, and related technology. Highly skilled in PC (and related peripheral) support. Should be conversant in Windows/Mac/IOS operating systems and related support needs.
• Ability and desire to keep current on technology trends, and to learn new technology as systems become available.
• Proven ability to resolve customer issues using active listening and problems solving skills.
• Excellent communication skills, able to describe complex technical issues to college community members with varying degrees of technical skill.
• Ability and desire to grow your IT skills and take on tasks of increasing responsibility.
• Ability to use your excellent customer service skills to arrive at mutually beneficial solutions for our customers. Ones that benefit our customers while achieving the IT departments goals of continuous improvement.
• Ability to provide support using both onsite, via email, and remote methodologies such as MS Teams and Zoom.
• Strong working knowledge of the Microsoft Office 360 platform. The MS Office platform is used heavily at GRC and a working knowledge of the 360 suite is required.

Preferred Qualifications:

• Familiarity with ITIL/ITSM methodology
• Comptia A+ Certification
• IT certifications - Hardware and/or Software certifications

Attach the following with your completed on line application and responses to the Supplemental Questions (located under the tab titled "Supplemental Questions") to be considered for this position. Should you have any difficulties uploading the below documents, please contact Neogov tech support at 1-855-524-5627 Mon-Fri 6 a.m. – 6 p.m. pacific time.

• A cover letter which specifically describes how you meet each QUALIFICATION
• Resume
• Supplemental Questions

All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.)

At this time, Green River College does not offer H1B visa.

Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/

Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report— Green River College’s Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.

EQUAL OPPORTUNITY EMPLOYER: Green River College does not discriminate on the basis of race, creed, color, national origin, gender, gender orientation, age, marital status, religion, disability, genetic information or on any other unlawful basis. The college is committed to preventing and stopping discrimination, including harassment of any kind and any associated retaliatory behavior.

The following person has been designated to handle inquiries regarding the non-discrimination policies: Vice President of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 288-3320. To receive this information in an alternate format, please contact Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.

More than Just a Paycheck!
Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement and dental plans through the Public Employee Benefit Board, and most classified staff members will participate in either WA state’s PERS 2 or PERS 3 retirement programs. Other benefits include sick and vacation leave, staff training, paid holidays, and the opportunity to participate in the tuition-waiver program. We also offer an on-campus fitness center.

Health Benefits:
Medical, dental, life and long term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board.