At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Full Time Position

Remote work available.

General Description

Support our journey to rethink every element our Digital Banking experience playing a key role in our transformation strategy through revenue growth and capability expansion having the opportunity to work with cross functional teams across Sales, Service, Operations and Marketing departments.

Essential Duties and Responsibilities

• Actively participate in evaluation of products / services from providers to create a robust ecosystem of services geared towards business and corporate clients.
• Conduct research, analysis, data gathering to create Business Requirements – with detailed understanding of gaps/opportunities, clarity on business goals and specific KPIs that allows to measure successful implementation of a business solution.
• Establish and maintain a thorough knowledge of client facing applications such as Online Banking, File Services, Payments and Receivables products.
• Support Product Manager in managing strategic and tactical initiatives for their products; Support activities related to Compliance, Legal, Regulatory requirements.
• Assist in evaluating, analyzing, and planning new product offerings and identifying cross sell opportunities for existing products. Help define business case, project scope, and manage milestones & deliverables.
• Provide analytical support including analyzing sales, revenue, pricing, as well as conduct competitive analysis to support sustainable profitable growth for Popular Bank.
• Assist with maintaining pricing and support re-pricing efforts for Cash Management products.
• Manage all the application attestations & certification processes that are governed by Popular Bank’s information security and technology standards.
• Help manage client issue escalations through resolution by coordinating with Technology and Operations teams as well as vendors / partners as needed.
• Participate in User Acceptance Testing (UAT) for new enhancements and product capabilities. Define use case / test plan / test scripts, execute the tests and track issues through remediation.
• Help with Operational and Implementational Readiness by defining flows, tracking updates to forms and procedures, and coordinate training.
• Leverage internal data, client feedback and market insights, as well as his/her own experience to pro-actively identify opportunities for enhancements, close competitive gaps, make process improvements to increase client satisfaction.
• Actively participate in other initiatives to achieve business goals as needed.

Experience

• At least 3 years of Banking experience in either Data/Analytics, Product Management or Operations
• Expertise in defining and running queries, normalizing, analyzing & validating data, and ability to conduct competitor analysis.
• Experience in managing projects and cross functional initiatives and prior research and analytics is a plus.
• Experience in working with Commercial Banking and Small Business segments is preferred.

Minimum Education

Bachelor's Degree.

Competencies

Analytical Discipline

Business Excellence

Change Agent

Character

Collaboration & Teamwork

Customer Centric

Self-Development

Accountability

Salary Range Information

Our base salary for this position located in New York City generally ranges between $80,000-$115,000.00 USD annually depending on business needs and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits. Base salary may vary if position is based in other geographic locations.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide reasonable accommodations. Any other correspondence will not receive a response.

As a leading financial institution in the communities we serve, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you are a California resident, please click here to learn more about your privacy rights.

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Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at https://jobs.popular.com/usa/.

Nearest Major Market: Orlando
Job Segment: Compliance, Law, Legal