This position will serve as a Systems Administrator V – SharePoint Administrator reporting to the Server Operations Manager within the IT Operational Support Division. The SharePoint Administrator will maintain related hardware and software, install upgrades, and resolve system errors as they arise. The SharePoint Administrator will ensure SharePoint sites are properly integrated with related computer systems, back-end processes, and databases. This role will work with stakeholders within the agency to refine requirements, develop solutions, and document procedures for the resulting SharePoint workflow and approval process for various action item procedures. The work will be performed in a team environment where the individual will create, customize, and support SharePoint sites in support of the Department of Family and Protective Services (DFPS). The SharePoint Administrator administers and maintains DFPS SharePoint On-Prem sites, related Microsoft SQL / MySQL database installation and performance tuning, as well as SharePoint Online site creations and migrations. This SharePoint Administrator will monitor site usage and performance and recommends changes in the site's technical architecture to ensure that the system remains responsive and stable. This position will serve as Tier III level support for all systems related issues that fall within their scope. This position will require occasional after hours and weekend work. The position works under limited direction with extensive latitude for the exercise of initiative and independent judgment.

This position is 100% telework within the state of Texas and requires that the candidate maintain personal wi-fi and webcam capabilities during work hours to perform their duties. This position often works outside normal business hours, nights, and weekends. This position may, on rare occasions, be required to perform work onsite.

This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704

Essential Job Functions:

Create SharePoint sites and templates

Perform basic System Administration of MySQL and Microsoft SQL Server systems.

Monitor support queue for issues

Provide SharePoint training for Site Owners

Manage SharePoint Database performance, ensure backups are running, and restore data when needed

Troubleshoot and research server issues relating to SharePoint performance

Develops and maintains documentation and ensures that the content of documentation is well organized and complete.

Develops and communicates technical information to agency management, technical and non-technical staff.

Oversee and or provide support of new or contracting staff including other agency staff.

Cross train in other areas to provide backup support in those areas.

Identifies, investigates, and resolves production problems in a timely manner, based on their priority.

Coordinates and or plans, develops, implements information technology security measures to safeguard departmental information.

Provisions/de-provisions and manages access and setup tasks for new and existing users for applicable system tools and applications.

Provides new project work and cost estimations and participates in project planning.

Ensures project schedules are met, re-negotiated, and approved by customer and Project Managers.

Provides on-call support on a rotating schedule.

Mentors junior level staff in the development, testing, and deployment of new systems or functionality.

Communicates directly with agency staff and outsourced vendors to provide guidance regarding installation, troubleshooting and configuration

Keeps informed of the latest advancements in IT to ensure the smooth transition of the agency’s information technology and business requirements

Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned to maintain operations.

Knowledge Skills Abilities:

Extensive experience with all facets of SharePoint administration

Experience with configuring and troubleshooting Microsoft SQL and MySQL databases, including installation, performance tuning, users access permissions, and backup / restore

Ability to develop SharePoint sites and creating workflow solutions.

Basic knowledge of Windows server administration

Basic knowledge of Redhat Linux server administration

Knowledge of Moodle LMS Web application preferred

Ability to troubleshoot IIS issues related to SharePoint performance as well as IIS web service configuration

Ability to install and configure Apache (Linux)

Ability to install and configure PHP (Linux)

Skill in developing technical documentation

Skill in providing customer service

Ability to simultaneously coordinate and prioritize multiple tasks

Ability to communicate technical information to individuals with various levels of technical knowledge

Strong analytical and problem-solving skills, good verbal, and written communication skills

Ability to work independently and within groups, and manage multiple activities and/or tasks simultaneously

Ability to analyze systems and procedures, to write and revise standards and procedures, and to supervise the work of others

Knowledge of IT operations, responsibilities, workflow processes, and procedures

Skill in gathering information, resource organization, project/task prioritization and schedule development

PowerShell knowledge is a plus

Registration or Licensure Requirements:

Initial Selection Criteria:

Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, management information systems, or a related field is preferred. Education and experience may be substituted for one another.

3 Years SharePoint On-Prem Administration

1 year of experience Microsoft SQL and My SQL Database Administration

1 year IIS experience

1 year of experience in Windows systems administration

1-2 years of experience with Linux system administration

Additional Information:

Additional consideration will be given for professional certifications.

MOS:
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include 25B, 255A, 255S, IT, 182X, 682X, 782X, 275, 26, 030, C4|10, C4|11, ISM, 0171, 8846, 8858, 3D0X4. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

MOS Code:
IT

As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.