TikTok Commerce- Technical Consultant
TikTok
San Jose, California
Job Description
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the team
We are looking for a talented Customer Solution Technologist. You will collaborate with our Development, Product, Account Management and various other Cross-functional teams in helping merchants and partners design, implement and operate innovative social Commerce solutions on TikTok's Commerce platform.
Responsibilities:
1. Responsible for integrate with large brands, E-Commerce customers, and ISV partners, deeply understand customer business requirements, and help customers solve all integration problems ;
2. Establish a collaborative relationship between the internal Product RD team and ISVs , merchants, and partners, coordinate the resources of all parties, promote the solution of daily problems, and continuously optimize the collaborative process;
3. According to online feedback and business consultation, complete the content sorting, regularly sort out and summarize common problems, and produce solutions ;
4. Regularly carry out retrospective work on platform issues, collaborate with the operation team to produce recommendation reports , provide strategic adjustment plans, and help improve and optimize the Commerce open ecosystem.
Qualifications
1. Bachelor degree or above, 3 years or above technical support experience, understanding of E-Commerce scenarios and business processes ;
2. Be familiar with basic troubleshooting methods, understand SQL , Wireshark /Charles capture and other common technologies ;
3. Be familiar with a client side /server side language, such as: JAVA / Python /Javacript, can read the basic code logic ;
4. Having good oral expression and document writing ability, can explain complex technical language easy to understand, easy to operate ;
5. With cross-team communication skills, strong self-driving force ;
6. Having strong learning ability, can quickly familiarize with the knowledge of unfamiliar fields, and have strong ability to analyze and solve problems ;
7. Can communicate with foreign customers in English , with strong English writing ability.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at USRC@tiktok.com.
Job Information
The base salary range for this position in the selected city is $86737 - $232000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the team
We are looking for a talented Customer Solution Technologist. You will collaborate with our Development, Product, Account Management and various other Cross-functional teams in helping merchants and partners design, implement and operate innovative social Commerce solutions on TikTok's Commerce platform.
Responsibilities:
1. Responsible for integrate with large brands, E-Commerce customers, and ISV partners, deeply understand customer business requirements, and help customers solve all integration problems ;
2. Establish a collaborative relationship between the internal Product RD team and ISVs , merchants, and partners, coordinate the resources of all parties, promote the solution of daily problems, and continuously optimize the collaborative process;
3. According to online feedback and business consultation, complete the content sorting, regularly sort out and summarize common problems, and produce solutions ;
4. Regularly carry out retrospective work on platform issues, collaborate with the operation team to produce recommendation reports , provide strategic adjustment plans, and help improve and optimize the Commerce open ecosystem.
Qualifications
1. Bachelor degree or above, 3 years or above technical support experience, understanding of E-Commerce scenarios and business processes ;
2. Be familiar with basic troubleshooting methods, understand SQL , Wireshark /Charles capture and other common technologies ;
3. Be familiar with a client side /server side language, such as: JAVA / Python /Javacript, can read the basic code logic ;
4. Having good oral expression and document writing ability, can explain complex technical language easy to understand, easy to operate ;
5. With cross-team communication skills, strong self-driving force ;
6. Having strong learning ability, can quickly familiarize with the knowledge of unfamiliar fields, and have strong ability to analyze and solve problems ;
7. Can communicate with foreign customers in English , with strong English writing ability.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at USRC@tiktok.com.
Job Information
The base salary range for this position in the selected city is $86737 - $232000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
