Internships at Optum . If you want an intern experience that will dramatically shape your career, consider a company that’s dramatically shaping our entire health care system. Optum, part of the UnitedHealth Group family of companies, is a leading health services and innovation company dedicated to helping make the health system work better for everyone. With more than 94,000 people collaborating worldwide, Optum combines people, technology, data and action to improve the delivery, quality and efficiency of health care. Our internship opportunities provide a view of a rapidly evolving, incredibly challenging marketplace of ideas, products and services. Here, you’ll work with some of the smartest people in the business on assignments that matter. Join us and you may end up staying for a career in which you can do your life’s best work.(sm)

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Interacts closely with leadership team, end users, providers, peers, and vendors to design, develop, implement, and maintain stable, functional, and progressive software applications that improve patient experience and access to healthcare, produce efficiencies, and increase revenue
• Interprets and analyzes data, design, and workflow to provide feedback that is critical to the decision-making process around clinical quality, revenue, expenses, capacity, and utilization
• Conducts and oversees system testing and validation by developing and maintaining comprehensive testing protocols and scripts that ensure thorough testing of an application; participates in system integration testing and validation; and maintains current and sufficient documentation of completed testing, including issues and resolutions
• Develops and maintains detailed documentation of application changes and updates
• Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required
• Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Cerner software
• Work with trainers to develop and maintain application specific training curriculum and materials
• Adhere to organization standards for system configuration and change control
• Develop strong relationships with end user communities, customers, and business partners
• Attend, participate in, and contribute to meetings throughout the facility
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• College degree obtained e.g. Associate, Bachelor, Master OR 1+ years professional healthcare experience in an enterprise environment
• Experience with Cerner patient access solutions and/or Cerner patient portal
• Available to work EST time zone core hours Monday thru Friday / 9-5pm
• Ability to travel up to 10% annually, USA domestic locations. Travel may be lower depending on project requirements

Preferred Qualifications:

• Understanding of healthcare clinical and revenue cycle operations, including a basic understanding of end-user workflow
• Proficiency with Excel, Visio, PowerPoint, and SharePoint
• Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills
  

Key Competencies:

• Must demonstrate excellent organizational and interpersonal skills
• Must demonstrate the ability to multitask, work under pressure with precision and accuracy, and cope effectively with rapidly changing priorities, competing demands, and a continual backlog of work
• Must be able to exercise independent direction and judgment and be competent to work independently on most phases of application implementation, systems analysis, and programming activities but requires instruction and guidance in other phases
• Must exhibit practical critical thinking skills
• Must possess the ability to interpret an extensive variety of instructions furnished in written, oral, diagram, or schematic form
• Must be able to gather and analyze information skillfully and develop and recommend alternative solutions
• Must work well in group problem-solving situations and use reason when dealing with emotional topics
• Must take ownership of data and product quality ensuring consistency and standardization when feasible
• Must have the ability to solve or escalate immediate problems to overcome obstacles on assigned projects and tasks
• Must be able to analyze implications of design concepts and decisions
• Must be able to clearly communicate project status and risks to stakeholders as necessary and speak persuasively in a variety of situations
  

Careers with Optum . Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $56,300 to $110,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.