Work Type: Active - Benefit Eligible and Accrues Time Off
Exempt: No

Work Schedule: Monday - Friday (Full On-Site)

Shift Time: 8:00am - 5:00pm
Location: Medical Center, US:FL: Lakeland

Summary:
Serves as a team member in one of the following Technology work groups: Service Delivery, Network Operations, Network Engineering, or Telecommunications. Performs the specific duties and general competencies required of the team and role for which s/he is assigned. Assesses, evaluates designs, develops, plans, tests, and implements end user Technology solutions in collaboration with other IT technical teams and customers to meet computing/telephony requirements. Provides 3rd level technology support to end users by receiving and responding to problem/incident calls and other requests for service. Performs 2nd level IT infrastructure support, maintenance, and monitoring. Work independently and as part of a team to meet or exceed the expected outcomes and goals of both. Demonstrates sense of urgency and ownership, high degree of self-motivation, commitment, integrity, enthusiasm, initiative, and pride in work. Committed to providing excellent end user technology support and customer service to staff, physicians, business partners, and vendors. 24x7 responsibility includes: ability and willingness to be on call, work evenings, weekends and holidays as needed. May perform other duties as assigned.

Detailed responsibilities:

• Systems Engineer III
• Demonstrates the ability to perform all of the standard work/tasks listed on the System Engineer 3 competency checklist (workgroup/team specific).
• Develops and documents Team/Workgroup standard operating procedures.
• Adheres to IT Security Policies and procedures. Identifies risks and escalates for remediation.
• Provides 3rd level end user computing support and 2nd level IT infrastructure support.
• Serves as System Administrator for minor IT infrastructure systems: DCIM, Nebotz, Caremobile, Printing, etc.
• Demonstrates the ability to troubleshoot and resolve complex end user computing issues and basic network/infrastructure issues.
• Leads small Team/workgroup projects. Participates in corporate projects as a team member; Ensures that project timelines and outcomes are met.
• Ability to perform all SE 1, 2 Tasks at expert level (team specific).

Education:
Preferred:

• Associate Degree

Other information:
Experience Essential:

3-4 Years IT experience in an enterprise environment. Relies on experience and judgment to plan and accomplish goals. Works under general direction.

Experience Preferred:

Minimum of two year's experience implementing, supporting and migrating Windows server and Desktop operating systems, minimum of two years of PC/Technical support experience. Experience with multiple hardware vendor platforms to include HP and Dell/Wyse as well as out of band management (ILO, IMM).