Principal Software Engineering Manager - CTJ - Poly
Microsoft
Redmond, Washington
Job Description
Azure Edge + Platform brings together Edge platforms, devices, and services to deliver Edge solutions, operating systems, and engineering systems. Driven by its customers’ needs, Azure Edge + Platform seeks to accelerate growth for Azure and Microsoft’s customers worldwide.
On the Site Reliability Engineering (SRE) team, within Edge + Platform, we build, monitor, and maintain the systems and infrastructure that ensure our customers can quickly access their data and run workloads whenever and wherever they need to. We identify service problems and areas for improvement, and we follow up by fixing those problems. Our work is key to the success of many Microsoft services, and we are looking for high performing professionals to join our team.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.
Responsibilities
Responsibilities
Understand User Requirements
- Partners with appropriate stakeholders (e.g., project manager, technical lead) to determine user requirements for one or more complex scenarios. Leverages a variety of feedback channels to incorporate insights into future designs or solution fixes. Leads incorporation of appropriate continuous feedback loops measuring customer value, usage patterns, and other actionable metrics of value. Determines additional critical metrics.
Reliability and Supportability
- Leads efforts in the maintenance of live service as issues arise on a rotational, on-call basis. Implements and helps others implement solutions and mitigations to complex issues impacting the performance or functionality of Live Site services. Reviews systematic issues and ensures solutions. Ensures playbooks are logical and understandable. Uses feedback from other solutions to inform preventative measures. Reviews and writes complex issues postmortem and shares insights across teams.
- Holds accountability as a Designated Responsible Individual (DRI) and mentors other engineers across products/solutions, working on call to monitor system/product/service for degradation, downtime, or interruptions. Alerts stakeholders as to status and initiates actions to restore system/product/service for complex issues. Develops a playbook for the team to resolve issues. Coordinates people and resources to ensure DRI responsibilities are covered across teams. Responds within Service Level Agreement (SLA) timeframe. Has line of sight to incidences and plans to address emerging issues. Leads efforts to reduce incident volume, looking globally at incidences and providing broad resolutions. Escalates issues to appropriate owners.
- Acts as an expert in design and integration and signs-off on work of others across teams or multiple products on telemetry in systems and products to provide feedback on system behavior such as performance, reliability, availability, usage, and implement safety mechanisms resulting in iterative feedback loops resulting in subsequent designs. Ensures solutions are scalable, financially responsible, and meet capture/storage guidelines. Sets expectations for outputs of telemetry such as notifications or dashboards.
Engineering Excellence
- Shares and teaches others best practices about new tools and strategies. Leads efforts and mentors’ others to build software developer tools to support other programs and applications to create, debug, and maintain code across products. Uses open source when possible. Holds subject matter expertise in other tools inside and outside areas of expertise. Leads identification of internal tools and creation of new tools that will be useful for creating the product, determining if methods are still applicable for the current solution. Shares best practices and teaches others about new tools and strategies.
- Provides technical leadership through efforts to ensure the correct processes are followed to achieve a high degree of security, privacy, safety, and accessibility across solutions and teams. Leads in developing and assures the presence of visible evidence to demonstrate compliance for products. Develops and maintains a deep understanding of the implications of onboarding new technologies following expectations of compliance at Microsoft.
Qualifications
Required/Minimum Qualifications
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Bachelor's Degree in Computer Science, or related technical discipline AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python-
OR equivalent experience.
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Security Clearance Requirements
Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements
- The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Additional or Preferred Qualifications
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Bachelor's Degree in Computer Science or related technical field AND 10+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python-
OR Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
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OR equivalent experience.
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Experience developing customer-facing processes and solutions at cloud-scale- Experience collaborating with/driving projects across large teams (100+)
- Experience with building cloud-scale infrastructure components
- Strong technical problem-solving and analytical skills, combined with a strategic orientation, as well as an aptitude for solving complex business problems
Software Engineering M5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.
Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets (see below). The range above reflects the potential base pay across the U.S. for this role (except as noted below); the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 10 scheduled paid holidays, and up to 80 hours Holistic Health Time Off. Additionally, hourly/non-exempt employees accrue up to 120 hours paid vacation time, and salaried/exempt employees have Discretionary Time Off (DTO).
Our Commitment to Pay Equity
We are committed to the principle of pay equity – paying employees equitably for substantially similar work. To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. ( https://www.microsoft.com/en-us/diversity/inside-microsoft/annual-report )
Understanding Roles at Microsoft
The top of this page displays the role for which the base pay ranges apply – Software Engineering M5.
The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity). The career stage has two parts – the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role – a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
