At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Summary

As a leader within IT, the individual will be responsible to maintain and enhance the culture of Hawaiian Airlines and the Information Technology department. They will be accountable to communicate the business and technology strategies and tactics in an effective and consistent manner, build and lead a team to achieve ambitious goals and to deliver honest and timely feedback to employees.

Directors are responsible for managing partnerships with other departments, business partners, and vendors to maximize the delivery of services, while containing overall costs and managing the department’s resources effectively. Directors are accountable for setting long term strategy and direction, advocating change, and participating in company-wide or IT committees or governance functions.

Key Responsibilities

IT’s Director – Data and Common Services is accountable for implementing the shared services strategy across all of HA IT for both our integration and data capabilities. In this position, they must influence the diverse needs of our entire IT portfolio toward common capabilities, processes, and tools. This includes an equally strong balance of business services, data services, and technical services and will require both negotiation and coordination across many involved parties. The net goal is to continually reduce the overall cost of delivering IT services to Hawaiian Airlines by building a leverageable common core that can ensure consistency and reuse across the HA Enterprise.

• Cascade corporate and IT departments goals by setting medium to long term strategy, direction, and operating plans for the creation of leverageable and common services.
• Communicate the Common Services strategy and direction to executives, team members, customers, and stakeholders
• Cultivate, support, and promote an organizational culture that provides for high performance, high morale, integrity, teamwork, learning and work-life balance
• Build and lead a team in achieving ambitious goals, providing regular feedback and driving continuous improvement
• Leads the company’s integration and event management platforms including MuleSoft’s Anypoint Platform HA’s Airflow. This incudes accountability for all aspects of those platforms even if execution of operational functions are performed by Operations personnel.
• Leads the company’s selection, design, and implementation of common data platforms across reference data, master data, operational data, and analytical data. This includes leading the designs surrounding our three strategic data platforms of MongoDB, PostgreSQL, and Snowflake.
• Ensures alignment of the Data and Common Services capabilities with both the other “horizontal” teams (Architecture, Engineering, Field Services, System Operations, and Information Protection) and the complete suite of “vertical” technology portfolios (Business of IT, Commercial, and Operations).
• Oversee managers, analysts and developers both internal and contract to deliver projects for the organization.
• Drive the implementation of best practices and technical solutions and ensure the quality, consistency and integrity of IT’s supporting processes, procedures and documentation
• Manage relationships with external partners, vendors, and government agencies regarding primary department scope or as assigned
• Collaborate with the leaders of other functions within Information Technology
• Lead technical, functional, organizational and/or technical change initiatives within IT or the company and consistently advocate for improvement & efficiencies at the senior leadership level
• Ensure the employee resource pipeline is well maintained by helping lead recruiting, hiring, and retention activities on behalf of the entire IT organization and in support of their own organization
• Within a matrix organizational environment, partner with the leaders of other teams at Hawaiian Airlines and model/manage to a continued focus on customer needs, requirements, and effective customer communication
• Serve as a member of the IT Leadership Team and share in department leadership responsibilities including staff selection, multi-year planning, strategic vision, budgeting/forecasting
• Steward the company’s resources by maintaining financial controls, providing accurate forecasts, managing budgets and monitoring the overall productivity of the functions managed
• Set a leadership example, both personally and professionally, that represents the company’s brand both internally and externally; maintain a consistent leadership demeanor the company wants replicated across its leadership team
• Communicates overall IT direction effectively and accurately to large audiences to include both IT and non-IT members
• Promote Enterprise Architecture strategy & standards
• Other duties as assigned

Minimum Requirements

• Bachelor’s degree or equivalent combination of professional work experience and education
• 7 years’ work experience in an Information Technology environment, including 3+ years’ experience in a management or leadership capacity
• Demonstrated success at directing large, multi-faceted initiatives, projects and/or change efforts within the commercial domain
• Broad knowledge of commercial functions within the airline industry including data analytics, direct and indirect distribution systems
• Broad knowledge of airline operational functions and the delivery of products through the customer journey
• Excellent partnering, negotiation and communication skills; able to create “buy-in” from other employees
• Ability to work effectively and communicate clearly in a strong customer service/team-oriented environment
• Ability to set and uphold policies, procedures and standards for the organization
• Excellent ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to understand complex business and technical issues with awareness and balance of the company’s position within its industry and overall marketplace and make appropriate decisions/trade-offs as required
• Thorough business acumen including understanding product strategy across market segments
• Proficient understanding of business processes being supported by assigned system(s) across multiple business customers with an ability to assess impact of applied technology on customer’s business processes
• Model a growth/learning mindset and establish a culture of continuous improvement
• Proficient knowledge of project management methodology
• Proficient knowledge of technical / business environments within the airline industry
• Proficient knowledge of systems (i.e., computer, networking, platforms) and SDLC

**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

Preferred Qualifications

• B.S./B.A. or M.S./M.B.A. in Computer Science, Engineering, Mathematics or Information Systems
• Expert-level competency in technology and business areas and broad business/system expertise
• Expert-level experience with system integration platforms, patterns, approaches, and operational concerns
• Significant experience with one or more enterprise integration platforms
• Expert-level experience with modern data platforms for both operational and analytical workloads
• Previous Director-level experience including leadership across multiple management organizations requiring alignment and prioritization of technical approaches and execution expectations
• Excellent communication skills and communication experience with complex technical topics. Ability to communicate deeply technical topics with audiences of all types ranging from senior executives to individual team members

About Hawaiian Airlines

Now in its 94th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 130 daily flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. In 2022, the carrier topped Travel + Leisure’s 2022 World’s Best list as the No. 1 U.S. airline and was named Hawaiʻi's best employer by Forbes. Hawaiian® led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)