Associate Mechanical Systems Customer Support Engineer
BOEING
Seal Beach, California
Job Description
Job Description
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. Come be a part of a diverse multi-disciplined team of engineers, operating in an agile environment, using the latest tools and methodologies. At Boeing, we value your curiosity, your determination, and your imagination. From the seabed to outer space, you’ll learn and grow, contributing to work that shapes the world. Find your future with us. #TheFutureIsBuiltHere.
Boeing is inspiring the next century of explorers. Our engineers work on cutting-edge aerospace technology. We are a team of fast-paced and eager engineers; skilled scientists and thinkers; ambitious innovators willing to push boundaries. Join us, and be part of the team that will change the future of aerospace as we now know it. The Boeing Customer Support Center located in Seal Beach, CA is currently seeking Associate Mechanical Systems Customer Support Engineers with knowledge of airplane design and/or engineering principles who can perform challenging, interesting, and dynamic engineering work as a member of the Boeing Customer Support team. A Mechanical Systems Customer Support Engineer will work directly with airline customers to address and resolve in-service airplane system issues related to interiors and payload systems. In this role, you will also be tasked with working directly with airline customers to analyze system issues, writing technical documents to advise airline customers of status/resolution, supervising supplier performance to ensure system integration and compliance with requirements.
Primary Responsibilities:
Assessing and resolving product/process issues through the product life-cycle.
Leading research of technical, operational and quality issues that cannot be resolved by the customer.
Designing and/or providing analysis of interim and final engineering solutions to return airplanes to revenue service.
Working with and possibly advising cross-functional teams to conduct root cause analysis and develop dispositions for sophisticated design non-conformance.
Assesses sophisticated system events reports to determine potential safety issues.
Develops and implements product/process improvements.
Writes documentation of hardware related problems.
Participates in activities for on-site disabled product repair teams.
Develops customer correspondence for continued safe operation and maintenance of equipment.
Solves problems and provides other support of fielded hardware over the entire product life-cycle.
Works with others to develop program test strategies.
Manages performance of critical suppliers to ensure system integration and compliance with requirements.
Conducts program independent reviews and reports results to program leadership.
Flexibility to address emergent issues and important airline meetings off-hours and may require an occasional off-shift work schedule to support the fleet operating 24 hours/7 days a week/365 days of the year.
Good verbal and written communication skills
Experience collaborating with multiple team functions
Experience with customer support
This position is expected to be 100% on-site. The selected candidate will be required to work onsite at one of the listed locations or approved alternative locations.
The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.
Basic Qualifications (Required Skill/Experience):
Bachelor's Degree in Mechanical or Aerospace Engineering from an accredited course of study.
Must be willing to be on call 24x7 as required to support emergent airline customer requirements.
Preferred Qualifications (Required Skills/Experience):
1+ years' related work experience or equivalent combination of education and experience
1+ years experience with Transport, Boeing 7-Series or McDonnell Douglas Aircraft is a plus
Relocation:
This position offers relocation based on candidate eligibility
Typical Education/Experience
Bachelor's degree and typically 2 or more years' experience in an engineering classification or a Master's degree with experience in an engineering classification. Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry. ABET is the preferred, although not required, accreditation standard.
Drug Free Workplace
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Shift:
This position is for rotational shift
“At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $80,750 - 109,250
Export Control Requirements: U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Export Control Details: US based job, US Person required
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. Come be a part of a diverse multi-disciplined team of engineers, operating in an agile environment, using the latest tools and methodologies. At Boeing, we value your curiosity, your determination, and your imagination. From the seabed to outer space, you’ll learn and grow, contributing to work that shapes the world. Find your future with us. #TheFutureIsBuiltHere.
Boeing is inspiring the next century of explorers. Our engineers work on cutting-edge aerospace technology. We are a team of fast-paced and eager engineers; skilled scientists and thinkers; ambitious innovators willing to push boundaries. Join us, and be part of the team that will change the future of aerospace as we now know it. The Boeing Customer Support Center located in Seal Beach, CA is currently seeking Associate Mechanical Systems Customer Support Engineers with knowledge of airplane design and/or engineering principles who can perform challenging, interesting, and dynamic engineering work as a member of the Boeing Customer Support team. A Mechanical Systems Customer Support Engineer will work directly with airline customers to address and resolve in-service airplane system issues related to interiors and payload systems. In this role, you will also be tasked with working directly with airline customers to analyze system issues, writing technical documents to advise airline customers of status/resolution, supervising supplier performance to ensure system integration and compliance with requirements.
Primary Responsibilities:
Assessing and resolving product/process issues through the product life-cycle.
Leading research of technical, operational and quality issues that cannot be resolved by the customer.
Designing and/or providing analysis of interim and final engineering solutions to return airplanes to revenue service.
Working with and possibly advising cross-functional teams to conduct root cause analysis and develop dispositions for sophisticated design non-conformance.
Assesses sophisticated system events reports to determine potential safety issues.
Develops and implements product/process improvements.
Writes documentation of hardware related problems.
Participates in activities for on-site disabled product repair teams.
Develops customer correspondence for continued safe operation and maintenance of equipment.
Solves problems and provides other support of fielded hardware over the entire product life-cycle.
Works with others to develop program test strategies.
Manages performance of critical suppliers to ensure system integration and compliance with requirements.
Conducts program independent reviews and reports results to program leadership.
Flexibility to address emergent issues and important airline meetings off-hours and may require an occasional off-shift work schedule to support the fleet operating 24 hours/7 days a week/365 days of the year.
Good verbal and written communication skills
Experience collaborating with multiple team functions
Experience with customer support
This position is expected to be 100% on-site. The selected candidate will be required to work onsite at one of the listed locations or approved alternative locations.
The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.
Basic Qualifications (Required Skill/Experience):
Bachelor's Degree in Mechanical or Aerospace Engineering from an accredited course of study.
Must be willing to be on call 24x7 as required to support emergent airline customer requirements.
Preferred Qualifications (Required Skills/Experience):
1+ years' related work experience or equivalent combination of education and experience
1+ years experience with Transport, Boeing 7-Series or McDonnell Douglas Aircraft is a plus
Relocation:
This position offers relocation based on candidate eligibility
Typical Education/Experience
Bachelor's degree and typically 2 or more years' experience in an engineering classification or a Master's degree with experience in an engineering classification. Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry. ABET is the preferred, although not required, accreditation standard.
Drug Free Workplace
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Shift:
This position is for rotational shift
“At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $80,750 - 109,250
Export Control Requirements: U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Export Control Details: US based job, US Person required
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
- Health insurance
