Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

As an ActiveCore Engineer we work with our latest emerging products such as SDWAN (Software-defined Wide Area Network), Managed Router, and IPsec! We apply top notch tools to diagnose and quickly resolve customer reported issues. Daily responsibilities include working from a ticketing and phone queue, working directly with customers and internal/external support teams. Engineers receive continued learning on the newest technologies and security products. In addition, you will have the opportunity for career progression and professional growth!

Job Description

Hybrid Position /In office (Tuesday, Wednesday, Thursday)

Core Responsibilities

• Provides technical advice and support for real time analysis, control, and operation of the Software Defined Network (SDN) network devices.

• We keep the appropriate partners informed and aware of the status and progress of work. activities and business issues.

• Uses various networking tools and systems to resolve customer issues.

• Works form call queue to make and receive calls.

• Proactively monitors tickets generated from customer equipment alarms.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Collaborates internally and externally to drive resolution for escalated issues.

• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Working at Comcast

Benefits, Perks & Xfinity Promoter Experience

When you need it, you’ve got it — your Comcast benefits package is built to support your physical, emotional and financial wellbeing. Whether it’s the middle of the night, the middle of a life-changing event or simply the middle of everyday life, we’re always here to help with people, tools and resources.

• Day One - Dental, Vision and Health benefits eligibility

• Full time employees who live in a Comcast zone, are eligible for discounted home security, internet, and cable (basic packages).

• Full time employees are eligible following 90 days of employment for 401k company match up to 6%

• Career Profession and Professional Growth

• Tuition and Certification Program Reimbursement eligibility

• “Comcasters” have access to a variety of exciting, just-for-employees perks and discounts— free tickets to Universal theme parks, educational assistance,

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years

Salary:

Pay Range: $56,219.16 - $84,328.73

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.