Overview

Sub-Zero, Wolf, and Cove are the leading manufacturer of luxury kitchen appliances. We are a long-standing, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in the world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.

Our IT CRM (Customer Relationship Management) Foundations team is integral to delivering a luxury experience to our customers. This individual will join an established team with a focus on enhancing and delivering capabilities for B2B and B2C relationship management. Our team is growing fast as part of an enterprise initiative to deliver a customer 360 platform with Microsoft Dynamics as the foundation. Our mission is to deliver innovative and sustainable solutions to support an end-to-end seamless experience across Marketing, Sales, and Service touchpoints.

Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

Primary Responsibilities

We are seeking a motivated individual to work as an IT Application Developer I. Candidates will participate on a team to develop and maintain the Microsoft Dynamics Customer Experience (CE) platform and related applications.

This position requires a strong understanding of quality software delivery, internal and external customer needs, and the ability to translate business needs into technical requirements. Since this position will deal with technical personnel and business stakeholders, and participate in project teams, strong interpersonal and communication skills are needed.

• The role’s primary responsibility supporting the development, maintenance, and deployment of customer relationship management (CRM) solutions
• Must understand and conceptualize applications from both a technical/programming perspective and a business point of view
• Perform all or part of the software development life cycle, CI/CD, and follow an Agile methodology
• Review, analyze, and modify programming systems including coding, testing, debugging, and installing to support an organization's application systems
• Gather data and analyze business and user needs in consultation with both business managers and end-users
• Analyze business application requirements for functional business areas
• Gather business requirements and develop specifications for software solutions
• Interview project stakeholders, document findings, and make detailed recommendations
• Able to develop database objects and structures for data storage, retrieval, and reporting according to project specifications
• Design and develop back-end database interfaces for web, e-commerce, & cloud services
• Analyze organizational data requirements and create logical and physical data flow models
• Address data quality issues with clients and management
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks
• Provide third-level application support for any help desk tickets that cannot be answered by the Help Desk or Application Analyst staff.
• Write code and debug software applications
• Write IT test plans and execute IT & Business created test plans
• Develop software prototypes
• Implement system configurations and enhancements
• Serve as a model and mentor to IT-Co-op developers and other developers that are less experienced.
• Stay on top of industry changes, recommendations, and implement industry best practices

We value our employees by providing:

• Competitive compensation based on skills
• Industry-leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• On-site UW Health clinic, fitness center, and walking paths
• Education assistance and internal training programs
• Electric vehicle charging
• Maternity & paternity leave
• Interested in learning more about the robust benefits package we offer? Click here!
• Hybrid work environment

Experience

• Microsoft Dynamics Customer Experience (CE) experience
• Understanding of Agile and DevOps methodology
• Languages such as C#, ASP .Net, JavaScript, and AJAX.
• A wide degree of creativity and latitude
• Familiar with data modeling tools and methodologies, and knowledgeable in database system applications and stored procedures
• Familiar and experienced with major enterprise database programs such as SQL Server or cloud data storage
• A thorough understanding of relational database practices
• Possess strong communication skills
• Knowledge of commonly used concepts, practices, and procedures within a particular field
• Must be able to work independently and as a part of a development team working on small, medium, large, and enterprise projects
• Must be detail-oriented with strong analytical and problem-solving abilities
• 3+ years of experience in an application development position

• Microsoft Power Platform and Azure Integration experience

Education

• Bachelors or better in Software Engineering or related field