SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

FIELD RELIABILITY ENGINEER (STARLINK PRODUCT)

Starlink believes in providing fast, reliable internet to serve populations with little or no connectivity. We design, build, launch, and operate the world's largest constellation of satellites, enabling us to operate a global internet network unbounded by traditional ground infrastructure limitations. Starlink also designs, builds, and delivers high-volume consumer hardware that allows users to be connected to these satellites within minutes of unboxing. The root of SpaceX's success so far lies in our mission to keep all engineering and production in-house, which enables a tight feedback loop, nimble decision making, and speedy deliverables.

As a field reliability engineer on the Starlink team, you will be working with other engineers in all disciplines to evaluate reliability of the products in the field and proactively contribute to design and operational improvements. You will be responsible for solving systemic field hardware issues, running root cause of failures from end to end, and working to drive process and design changes to continually improve the reliability of the Starlink Product fleet. Engineers in this role are expected to be hands-on with the hardware and become intimately familiar with the design of the products they support.

RESPONSIBILITIES:

• Develop and implement field monitoring systems and strategies to quickly detect fleet trends and failures as they arise
• Perform hands-on testing of returned hardware to identify new hardware failures
• Perform hands-on debugging to drive to root cause and corrective action of failed phased-array, Wi-Fi, and power supply PCBAs
• Drive hardware, software and operational changes through root cause and analysis findings
• Work closely with hardware, software and test engineering to maximize reliability across all disciplines
• Define the long-term vision for scaling up field monitoring processes as we expand globally

BASIC QUALIFICATIONS:

• Bachelor's degree in an engineering or STEM discipline
• 1+ years of experience in data analysis, statistics or software algorithms (internship and project experience is applicable)

PREFERRED SKILLS AND EXPERIENCE:

• Experience with both electronics and mechanical design and analysis including knowledge of RF principles
• Programming experience in Python, C and SQL with an emphasis on data analysis and automation
• Demonstrated capability to think creatively and solve complex problems with little to no supervision on schedule as an individual or as a member of an integrated team
• Strong interpersonal and collaborative skills, enthusiasm for the team's spirit of innovation and mission of improving reliability in cutting-edge technology
• Experience in a fast-paced, iterative design environment within the consumer electronics, mobile handset, medical devices, aerospace, marine or automotive industries

ADDITIONAL REQUIREMENTS:

• Ability to work extended hours, weekends, and offsite as needed
• If located in Hawthorne, CA, ability to travel up to 50% of time to Austin, TX for site build up and up to 10% on an ongoing basis
• If located in Austin, TX, ability to travel for business trips as needed (up to 70%) to Hawthorne, CA for initial training (3-4 months) and up to 10% on an ongoing basis

COMPENSATION AND BENEFITS:

Pay range:
Field Reliability Engineer/Level I: $95,000.00 - $115,000.00/per year
Field Reliability Engineer/Level II: $110,000.00 - $130,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.

ITAR REQUIREMENTS:

• To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.