Join a team recognized for leadership, innovation and diversity

The position is an aerospace field service engineering role, where you will provide value to our customers by driving satisfaction and effortless experience. You will investigate and resolve technical issues primarily serving the Northeastern United States Business/ Airline Aviation customers. You will also provide avionics technical support remotely as a member of our Aerospace Technical Support global network. You will also develop customer relationships to fully understand and support their technical support needs. You will drive organizational knowledge by capturing and sharing knowledge gained during issue resolution process.

Key Responsibilities

• Remote avionics troubleshooting – 50% - Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, operation, modification, and certification of Honeywell Avionics equipment, such as EGPWS, Flight Management Systems, Autopilot, Displays, Integrated Avionics Systems, Radios, TCAS, Radar, SATCOM, etc.
• Build customer relationships – 15% - Build relationships with customers with regularly scheduled calls and face to face visits/meetings in region
• Knowledge management – 10% - Capture and reuse technical knowledge gained during the technical issue resolution process
• Continuous Improvement – 10% - Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes
• Deploy on-site – 10% - Provide on-site field service support by deploying to customer aircraft locations to resolve complex technical issues
• Document issues – 5% - Document customer issues in Salesforce.com customer relationship management system

Basic Qualifications

• 10 years of experience troubleshooting Avionics systems on business, commercial, and/or military aircraft
• Must be a US Citizen due to contractual requirements
• 2 years customer facing support experience

Additional Qualifications

• Network administrator or working knowledge computer networks
• Knowledge of aircraft maintenance and flight operations
• Bachelors or Masters degree in electrical engineering or related field
• Satellite Communications experience; cabin gateways, high speed data terminals, L-Band and KA-Band systems
• Aerospace business acumen
• FCC radio license
• Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.
• Ability to work under pressure
• Strong written and verbal communication skills
• Microsoft office skills (Excel, Word, PPT, Outlook, Teams)
• Ability to work independently with little supervision
• Strong interpersonal skills and ability to form valuable professional relationships
• Strong time management skills with the ability to manage conflicting priorities
• Exhibits sound independent judgment in assessing priorities, needs and problem resolution.
• Experience in minimizing defects and improving processes using Lean Six Sigma tools
• com (SFDC), NICE InContact, TeamCenter
• Knowledge Management Systems
• Previous experience troubleshooting propulsion engines such as HTF 7000 series, TFE 731, TPE 331, CFE 738, small APU models such as RE100, RE220, 36-150 models, actuators, valves, air turbine starters, sensors, and switches.
• Previous experience troubleshooting aircraft mechanical systems such as environmental control systems, cabin pressure control, oil systems, bleed air, hydraulic, pneumatic systems, thrust reversers.

Additional Information

• JOB ID: HRD192194
• Category: Customer Experience
• Location: 127 W 30th St, 9th Floor,New York,New York,10001,United States
• Nonexempt
• Must be a US Citizen due to contractual requirements.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.