Systems Analyst V - 100% remote in Texas
Health & Human Services Comm
Remote in Austin, Texas
Job Description
This position is 100% remote within the State of Texas and requires all Employees to maintain personal wi-fi and webcam capabilities during works hours to perform job duties. Applicants from outside Texas must be willing to relocate within 30 days of hire.
The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Systems Analyst V position within the Access and Eligibility Services (AES), Data Management & Reporting Division. The AES is driven by its mission to connect Texans to services by helping individuals and families in need of food, medical care, cash assistance and other social services. The ideal candidate will thrive in an environment that emphasizes: innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement.
As a core member of our team, the Systems Analyst works to manage various needs, measure and continuously improve processes through automation and standardization. This position will be accountable for various aspects of operations including, but not limited to, automation of production releases, and operations such as system monitoring and alerting, troubleshooting, continuous improvement with highly analytical approach to problem solving. This position will be responsible to successfully translate complex tasks to all levels of management and employees with varying technical backgrounds while acting as an application process subject matter expert (SME), primary point of contact, and technical lead for Data Management & Reporting.
This position will collaborate with software developers, data analysts, business analysts, quality assurance testers, and project managers to manage code releases and develop/maintain/improve the system platform and infrastructure, with a focus on automation of continuous integration/continuous delivery processes. In addition, this position will coordinate and/or participate in the development and execution of area level strategies and technical direction, including establishing processes and procedures for executing and maintaining technology road maps. This position will be expected to own the software release life cycle, including verification, testing, documentation, and release communications and will be committed to delivering a quality product. This position will need possess strong sense of ownership, customer service, self-motivation, and integrity demonstrated by the ability to collaboratively interact with a wide array of highly skilled teams across the organization. This position will be expected to ensure that an automated approach is being taken in all aspects of software build and management. This position will also be responsible for identifying, validating, and tracking customer requirements and problems to support and improve automated processing of interfaces; including identification of issues and mitigating risks.
Performs on-call duties as needed. Works under moderate supervision with some latitude for the use of initiative and independent judgment. Maintains a reliable, predictable work schedule. Performs other duties as assigned to maintain operations. Requires occasional after hours and weekend work.
***PLEASE SUBMIT A FULLY COMPLETED STATE APPLICATION FORM WITH THE COMPLETE EDUCATION & PROFESSIONAL EXPERIENCE HISTORY. Resumes attached without fully completing the State Application Form within the portal will not be considered equivalent.
The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Systems Analyst V position within the Access and Eligibility Services (AES), Data Management & Reporting Division. The AES is driven by its mission to connect Texans to services by helping individuals and families in need of food, medical care, cash assistance and other social services. The ideal candidate will thrive in an environment that emphasizes: innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement.
As a core member of our team, the Systems Analyst works to manage various needs, measure and continuously improve processes through automation and standardization. This position will be accountable for various aspects of operations including, but not limited to, automation of production releases, and operations such as system monitoring and alerting, troubleshooting, continuous improvement with highly analytical approach to problem solving. This position will be responsible to successfully translate complex tasks to all levels of management and employees with varying technical backgrounds while acting as an application process subject matter expert (SME), primary point of contact, and technical lead for Data Management & Reporting.
This position will collaborate with software developers, data analysts, business analysts, quality assurance testers, and project managers to manage code releases and develop/maintain/improve the system platform and infrastructure, with a focus on automation of continuous integration/continuous delivery processes. In addition, this position will coordinate and/or participate in the development and execution of area level strategies and technical direction, including establishing processes and procedures for executing and maintaining technology road maps. This position will be expected to own the software release life cycle, including verification, testing, documentation, and release communications and will be committed to delivering a quality product. This position will need possess strong sense of ownership, customer service, self-motivation, and integrity demonstrated by the ability to collaboratively interact with a wide array of highly skilled teams across the organization. This position will be expected to ensure that an automated approach is being taken in all aspects of software build and management. This position will also be responsible for identifying, validating, and tracking customer requirements and problems to support and improve automated processing of interfaces; including identification of issues and mitigating risks.
Performs on-call duties as needed. Works under moderate supervision with some latitude for the use of initiative and independent judgment. Maintains a reliable, predictable work schedule. Performs other duties as assigned to maintain operations. Requires occasional after hours and weekend work.
***PLEASE SUBMIT A FULLY COMPLETED STATE APPLICATION FORM WITH THE COMPLETE EDUCATION & PROFESSIONAL EXPERIENCE HISTORY. Resumes attached without fully completing the State Application Form within the portal will not be considered equivalent.
Essential Job Functions:
1.) Oversees the overall development of applications including; system design, planning, production and customer support for software systems and solutions, existing production & development for new applications. Drives design, delivery and integration for interfaces, system connectivity and batch processes for existing applications. (30%)
a. Manages product backlog and priorities with our business and technology partners. Leads product backlog grooming sessions partnering with key resources.
b. Develop and maintain automated software and deployment tools, including source control and defect management. Performs basic source code branch (version control) management.
c. Formulate and develop new ideas to improve development delivery.
d. Build and maintain highly effective release management system
e. Formulate and drive process and organizational improvement which enhances overall effectiveness and value.
f. Works with business to identify and articulate initiative scope, benefits and ROI.
2.) Coordinates daily development activities including; coding, testing, and debugging of programs that are in development or requiring support for issue resolution/performance or enhancement. Implements standards and procedures with coordinating the activities of programming staff. Coordinates staff, tasks and schedules to develop, modify, customer software applications. (30%)
a. Measure and monitor progress to ensure application releases are delivered timely and efficiently; and according to expectations.
b. Ensure project schedules are met, and/or re-negotiated, and approved by customer and Team Manager prior to target dates.
c. Communicates and/or collaborates with the functional/technical team members to coordinate testing efforts.
d. Collaborate with support teams to plan and deploy product releases.
e. Assist with code deployments in all environments.
f. Assist with release documentation to ensure documentation is thorough, complete, well organized.
g. Communicate progress and issues affecting work assignments to the Team Manager and/or Project Manager as soon as possible.
h. Implement proactive monitoring, alerting, and trend analysis.
3.) Provides direction and guidance to staff in matters related to analysis and programming activities. Supports the development of business processes through analysis and design. (30%)
a. Cross trains with team members on new technical and functional implementations
b. Creates, edits, and maintains technical documentation for current and future applications e.g., technical reference manuals and production control manuals.
c. Assists with change request documentation as appropriate.
d. Assist in the development and maintenance of documentation and ensure that the content of documentation is well organized, complete, and appropriate to the audience.
e. Assist in improving and documenting departmental processes and style guide. Provide technical guidance and educate team members and coworkers on development and operations.
f. Develops and/or reviews complex system documents or artifacts to convey business requirements and support efficient system design (including but not limited to business rules, business requirements, mock-ups, diagrams, flowcharts, technical specification documents, system design documents, test plans, and/or technical specifications).
4.) Perform other duties as assigned, including administrative tasks such as completion of mandatory training, project timesheets, new staff on-boarding activities, etc. (10%)
a. Effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence.
b. Provides information to non-technical and technical staff via email, telephone and formal presentations covering such topics as system functionality, data collection processes and other technical issues as needed.
c. Views the "big picture" of challenges impacting the customer experience, including the technical, functional, process, and policy considerations, and creatively defines solutions to those challenges.
d. Develop a full understanding of our businesses, and customers to effectively design, develop, and implement tools and processes that enable a relevant, highly available, scalable, and reliable customer experience.
e. Anticipate and manage technology evolution and map to business solutions.
f. Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity, create and manage product vision and roadmap.
g. Function as an application process subject matter expert (SME), primary point of contact, and technical lead.
1.) Oversees the overall development of applications including; system design, planning, production and customer support for software systems and solutions, existing production & development for new applications. Drives design, delivery and integration for interfaces, system connectivity and batch processes for existing applications. (30%)
a. Manages product backlog and priorities with our business and technology partners. Leads product backlog grooming sessions partnering with key resources.
b. Develop and maintain automated software and deployment tools, including source control and defect management. Performs basic source code branch (version control) management.
c. Formulate and develop new ideas to improve development delivery.
d. Build and maintain highly effective release management system
e. Formulate and drive process and organizational improvement which enhances overall effectiveness and value.
f. Works with business to identify and articulate initiative scope, benefits and ROI.
2.) Coordinates daily development activities including; coding, testing, and debugging of programs that are in development or requiring support for issue resolution/performance or enhancement. Implements standards and procedures with coordinating the activities of programming staff. Coordinates staff, tasks and schedules to develop, modify, customer software applications. (30%)
a. Measure and monitor progress to ensure application releases are delivered timely and efficiently; and according to expectations.
b. Ensure project schedules are met, and/or re-negotiated, and approved by customer and Team Manager prior to target dates.
c. Communicates and/or collaborates with the functional/technical team members to coordinate testing efforts.
d. Collaborate with support teams to plan and deploy product releases.
e. Assist with code deployments in all environments.
f. Assist with release documentation to ensure documentation is thorough, complete, well organized.
g. Communicate progress and issues affecting work assignments to the Team Manager and/or Project Manager as soon as possible.
h. Implement proactive monitoring, alerting, and trend analysis.
3.) Provides direction and guidance to staff in matters related to analysis and programming activities. Supports the development of business processes through analysis and design. (30%)
a. Cross trains with team members on new technical and functional implementations
b. Creates, edits, and maintains technical documentation for current and future applications e.g., technical reference manuals and production control manuals.
c. Assists with change request documentation as appropriate.
d. Assist in the development and maintenance of documentation and ensure that the content of documentation is well organized, complete, and appropriate to the audience.
e. Assist in improving and documenting departmental processes and style guide. Provide technical guidance and educate team members and coworkers on development and operations.
f. Develops and/or reviews complex system documents or artifacts to convey business requirements and support efficient system design (including but not limited to business rules, business requirements, mock-ups, diagrams, flowcharts, technical specification documents, system design documents, test plans, and/or technical specifications).
4.) Perform other duties as assigned, including administrative tasks such as completion of mandatory training, project timesheets, new staff on-boarding activities, etc. (10%)
a. Effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence.
b. Provides information to non-technical and technical staff via email, telephone and formal presentations covering such topics as system functionality, data collection processes and other technical issues as needed.
c. Views the "big picture" of challenges impacting the customer experience, including the technical, functional, process, and policy considerations, and creatively defines solutions to those challenges.
d. Develop a full understanding of our businesses, and customers to effectively design, develop, and implement tools and processes that enable a relevant, highly available, scalable, and reliable customer experience.
e. Anticipate and manage technology evolution and map to business solutions.
f. Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity, create and manage product vision and roadmap.
g. Function as an application process subject matter expert (SME), primary point of contact, and technical lead.
Knowledge Skills Abilities:
Knowledge of industry best practices for design, analysis, development, validation and implementation.
Knowledge of the principles and practices of methods and procedures analysis, work simplification, forms and records design and control, and staff and equipment utilization.
Ability to conduct discovery sessions, document requirements and create workflows.
Ability to track projects at different stages of development and prioritize workload.
Ability to analyze complex business problems, provide solutions while utilizing critical thinking skills.
Ability to perform detailed work accurately.
Ability to communicate effectively, both verbally and in writing.
Ability to work independently or in a team environment.
Knowledge of industry best practices for design, analysis, development, validation and implementation.
Knowledge of the principles and practices of methods and procedures analysis, work simplification, forms and records design and control, and staff and equipment utilization.
Ability to conduct discovery sessions, document requirements and create workflows.
Ability to track projects at different stages of development and prioritize workload.
Ability to analyze complex business problems, provide solutions while utilizing critical thinking skills.
Ability to perform detailed work accurately.
Ability to communicate effectively, both verbally and in writing.
Ability to work independently or in a team environment.
Registration or Licensure Requirements:
NONE
NONE
Initial Selection Criteria:
1. Two or more years of professional experience in managing the processes involved in development.
2. Two or more years of experience producing technical documentation.
3. Graduation from an accredited four-year college or university with major coursework in Computer Science, Management Information Systems or a related field. May substitute direct work experience on a year-for-year basis.
***Experience and education may be substituted for one another, on a year- for-year basis.
1. Two or more years of professional experience in managing the processes involved in development.
2. Two or more years of experience producing technical documentation.
3. Graduation from an accredited four-year college or university with major coursework in Computer Science, Management Information Systems or a related field. May substitute direct work experience on a year-for-year basis.
***Experience and education may be substituted for one another, on a year- for-year basis.
Additional Information:
The Texas Health and Human Services Commission is committed to hiring veterans and creating a work environment that values and retains the skills that service members bring to the job.
A veteran is an individual who has served in:
the Army, Navy, Air Force, Coast Guard, or Marine Corps of the United States or the United States Public Health Service under 42 U.S.C. Section 201 et seq., as amended;
the Texas military forces as defined by Section 437.001 of Texas Government Code; or
an auxiliary service of one of those branches of the armed forces; and
has been honorably discharged from the branch of the service in which the person served.
Please Note that Military Occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include 25C, IC, 275, 0619, 3D1X1. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor’s Office by pasting this link into your browser: http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx. For more information on military occupational specialty codes, see the Military Crosswalk Guide at http://www.hr.sao.state.tx.us/compensation/militarycrosswalk/militarycrosswalkguide.pdf.
Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
The Texas Health and Human Services Commission is committed to hiring veterans and creating a work environment that values and retains the skills that service members bring to the job.
A veteran is an individual who has served in:
Please Note that Military Occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include 25C, IC, 275, 0619, 3D1X1. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor’s Office by pasting this link into your browser: http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx. For more information on military occupational specialty codes, see the Military Crosswalk Guide at http://www.hr.sao.state.tx.us/compensation/militarycrosswalk/militarycrosswalkguide.pdf.
Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
MOS Code:
25B, IT, 3D0X4, ISM, 8846
25B, IT, 3D0X4, ISM, 8846
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