Job Description: Staff Technical Learning Engineer-vSphere/vSAN

The Elevator Pitch: Why will you enjoy this new opportunity?

Do you want to shape the future of learning? Are you a learning advocate that likes to translate knowledge, data, and information into strategic learning assets usable by diverse stakeholders across the organization and intended to drive successful outcomes?

VMware is transforming how we enable our external customers by transforming learning. As part of VMware’s strategy to grow our software-as-a-service (SaaS) business, we are driving towards a scalable and sustainable digital learning business which will in turn deliver an excellent customer experience, drive key skills, and enable business outcomes for our customers. This transformation will deliver to our customers the skills they need to support their business objectives as the world changes.

We are looking for a Staff Technical Learning Engineer to join the VMware Learning team to drive key learning initiatives focused on creating instructor videos, technical portfolio leadership, and enhancing the VMware learning community. In this role, your deep subject matter expertise in VMware products and solutions, matched with your passion to impact the success of our customers, will be critical as you engage with key stakeholders including business owners, product management, designers, curators, developers, and external partners as a technical learning engineer in support our digital learning strategy.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

• Engage with key business stakeholders to and lead projects focused on the design, curation, development, and delivery of learning assets aligned to the digital learning strategy.
• Build strong relationships and manage stakeholders while working in a fast-paced, matrixed, global environment.
• As a subject matter expert in vSphere and vSAN, provide technical portfolio leadership by providing guidance on how to evolve the vSphere and vSAN learning portfolios.
• Record highly engaging instructional videos that align to the VMware vSphere and vSAN portfolios for digital learning customers.
• Create and execute projects which create and enhance community engagement.
• Demonstrate capability to execute with autonomy while achieving project and business objectives.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

• Build relationships and partnerships with our key internal stakeholders and external partners to determine audience, content, and delivery requirements that optimize customer outcomes.
• Partner with various VMware business units to maintain technical skills and maintain knowledge of industry and technology trends, VMware solutions, and validated architectures.
• Serve as a staff technical learning advisor to VMware Learning leadership by analyzing customer feedback, product KPIs, and actionable analysis to enable educated decision-making and process improvement.
• Serve as subject matter expert (SME) on all vSphere and vSAN products in the VMware portfolio, providing technical direction for learning content designs and the evolution of the learning portfolio.
• Consult with content developers on course design documents to ensure courses will meet intended customer outcomes and provide sign-off on all customer-facing course designs.
• Work with content development team to ensure courseware and labs meet customer technical outcome goals and are both technically accurate and audience appropriate.
• Provide customer support for escalations related to learning content, labs, or learning product defects.
• Leverage student feedback to facilitate and enable continuous learning asset improvement and updates to existing offerings.
• Work with portfolio and product management as a product and technology SME to assist in key decisions regarding portfolio evolution.
• Instructional delivery of course material by various mediums including live classroom (Instructor- Led), virtual and video including beta-test delivery of newly developed courses.
• Enable and scale the VMware learning partner channel by creating Train-the-Trainer materials as appropriate.
• Engage the VMware learning and certifications community through various activities including podcasts, original video content, study-groups, and so on.

Preferred / Required Qualifications?

• Must be a VMware Certified Instructor (VCI) in good standing.
• Must be certified to deliver courses in the VMware vSphere and vSAN portfolios including vSphere, vSphere+, vSAN and vSAN+.
• VMware Certified Professional and VMware Certified Advanced Professional certifications preferred.
• Prior work experience with VMware vSphere products and networking solutions including VMware validated designs.

What is the leadership like for this role? What is the structure and culture of the team like?

VMware people share deeply held values that inspire us to build a diverse culture, make a positive impact on our customers, communities, and the world around us, and support the policies that guide how we treat one another.

As for the leadership, you will be working with a diverse group of leaders with many years of experience in education sales and delivery, professional services, customer success, partner enablement, technical instruction, and business operations among several others. This role is part of the Global Learning Content Strategy team. Structurally, the Global Learning Content Strategy team reports into the global VP of the VMware Learning organization which operates as one of the foundational pillars of VMware’s Customer Experience and Success organization.

Where is this role located?

Remote: This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable. You will be expected to live within 0-3 time zones of the primary location.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.

• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types.
• Generous Time Off Programs.
• 40 hours of paid time to volunteer in your community.
• Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities.
• Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
• Wellness reimbursement and online fitness and wellbeing classes.

This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

Equal Employment Opportunity Statement

VMware is an Equal Opportunity Employer committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, HIV status, family medical history or genetic information, family or parental status including pregnancy, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics.

This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

Category : Services and Consulting
Subcategory: Training and Education
Experience: Business Leadership
Full Time/ Part Time: Full Time
Posted Date: 2023-03-01

VMware’s Professional Services team is obsessed with helping organizations achieve their goals with the power of VMware technology. As partners throughout their digital transformation, we work with customers to build the IT capabilities, competencies, and culture they need to improve employee and customer experiences, accelerate innovation, and confidently move into the future. Join our team, and you’ll work alongside a diverse group of people who are passionate about sharing their broad expertise and empowering you to do your best work. Our technology is changing the way the world’s biggest brands do business. Where will your impact be made?

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.