Lawrence Berkeley National Lab’s (LBNL) Information Technology Division has an opening for a Desktop Specialist Trainee to join the team.

In this role, you will help users resolve issues by troubleshooting problems of limited scope and resolving routine issues in accordance with established procedures and best practices under the guidance of senior technicians. The Desktop Specialist Trainee will fulfill basic service requests, such as installing and configuring software, while also learning a broad range of technologies supported by Workstation Support, including desktop and laptop hardware, Windows, MacOS, Linux, iOS, ChromeOS and Android operating systems and applications, audio-visual and videoconferencing systems, and wired and wireless networks.

What You Will Do:

• Learn to image, configure and install hardware, including desktops, laptops, printers, scanners, tablets and smartphones under the guidance of senior technicians.
• Work with customers to identify, troubleshoot, and resolve issues and problems of limited scope that deal with computers, software, operating systems, and peripherals under the guidance of senior technicians.
• Manage customer success, including monitoring and reporting on the progress of assigned tasks.
• Write, review, and update knowledge base articles, procedures, and technical documentation with review and approval by senior technicians.
• Learn, promote and demonstrate effective cyber security practices under the guidance of senior technicians.
• Accurately and consistently record all work in ticketing and timecard systems.
• Participate as a team member in small projects.
• Learn to set up and troubleshoot A/V equipment, including video displays, projectors, microphones, digital signage, and speaker systems.

What is Required:

• Valid California Driver’s license.
• Ability to follow standard practices and procedures.
• Ability to utilize a ticketing system.
• Ability to troubleshoot and solve problems of limited scope.
• Excellent oral and written communication skills with an emphasis on customer service.
• Demonstrate the ability to work effectively as part of a cross-disciplinary team.

Desired Qualifications:

• Enrollment in or completion of a Computer Science or IT related degree or certification.
• One or more technical certifications, such as CompTIA A+, Microsoft MCSE, Dell or Apple technician, and Cisco CCNA, or equivalent education and experience.

For full consideration, please apply by March 21, 2023.

Notes:

• This is a full-time 1 year, term appointment with the possibility of extension or conversion to Career appointment based upon satisfactory job performance, continuing availability of funds and ongoing operational needs.
• This position may be subject to a background check. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment.
• Work will be primarily performed at: Lawrence Berkeley National Lab, 1 Cyclotron Road, Berkeley, CA.

Salary:

The Desktop Specialist Trainee position is expected to pay $32.05-$35.61 per hour, which fits within the full hourly range of $28.49-$48.08 for the DD1.0- Desktop Systems Specialist Trainee position. The hourly wage for this position will commensurate with the final candidate’s qualification and experience, including skills, knowledge, relevant education, certifications, plus also aligned with the internal peer group.

Based on University of California Policy - SARS-CoV-2 (COVID-19) Vaccination Program and U.S Federal Government requirements, Berkeley Lab requires that all members of our community obtain the COVID-19 vaccine as soon as they are eligible. As a condition of employment at Berkeley Lab, all Covered Individuals must Participate in the COVID-19 Vaccination Program by providing proof that vaccination requirements have been met or submitting a request for Exception or Deferral. Visit covid.lbl.gov for more information.

Berkeley Lab is committed to Inclusion, Diversity, Equity and Accountability (IDEA) and strives to continue building community with these shared values and commitments. Berkeley Lab is an Equal Opportunity and Affirmative Action Employer. We heartily welcome applications from women, minorities, veterans, and all who would contribute to the Lab's mission of leading scientific discovery, inclusion, and professionalism. In support of our diverse global community, all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

Equal Opportunity and IDEA Information Links: Know your rights, click here for the supplement: Equal Employment Opportunity is the Law and the Pay Transparency Nondiscrimination Provision under 41 CFR 60-1.4.