Deskside IT Support Specialist (ONSITE)
Job Description
Date Posted:
2023-02-21-08:00Country:
United States of AmericaLocation:
TX236: Galatyn Parkway Building D 1011 Galatyn Parkway Building D, Richardson, TX, 75082 USAPosition Role Type:
HybridTo realize our full potential, Raytheon Technologies is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.
Role Overview
This position is for a Staff Deskside IT Support Specialist who will provide hands-on computer support skills to do one or more of the following: Install, modify, and repair monitors, keyboards, mice, central processing units (CPUs), and other peripherals. Troubleshoot problems and provide technical support for software and hardware. These responsibilities will be completed both on-site and via remote support.
Primary Responsibilities:
- Works under moderate supervision to provide assistance in one or more disciplines within IT, (e.g. business and technical application, IT infrastructure, security and compliance, desktop support, database maintenance etc)
- Provides end users with desktop and system support to solve problems.
- Coordinates installation of moderately complex hardware, software, operating systems and network hardware.
- Identifies system operation problems and recommends actions for problem solving, system maintenance, updates, upgrades and enhancements.
- Checks and analyzes operating system or application log files regularly to verify proper system performance.
- Coordinates with development and business teams to analyze and discuss user needs.
- Assists with risk assessments and execution of data tests to ensure system functionality.
- Installs, configures, administers, supports and maintains systems, including associated hardware assets.
- Identifies, prioritizes, researches and resolves problems.
- Recommends systems modifications to reduce user problems.
- Supports disciplines within the function.
- Enters, reviews and analyzes data in databases.
- Ensures data integrity, makes decisions affecting user access, documents and records attributes, and formulates database query and retrieval scripts.
- Performs a variety of duties in support of computer, network and client server units.
- Reviews input and output data to verify adequacy, appropriateness, completeness, and adherence to quality standards.
Education:
- Typically requires a university degree or equivalent experience and minimum 5 years prior relevant experience or an advanced degree in a related field and minimum 3 years experience
Location:
Onsite
Required Status:
US Citizen required
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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