Help Desk Technician at Siena Analytics
OneDigital Northeast
Franklin, Massachusetts
Job Description
Help Desk Technician
Siena Analytics
, a Peak Technologies Company
Hybrid working environment where office time is highly focused on collaboration time
Hours: Monday through Friday, 10:00 a.m. to 6:00 p.m.
We are currently seeking Help Desk Technicians to join our fast growing, highly collaborative team and work with leading technology. The Help Desk Technician will assist with our AI product and monitor and report on any support applications issues (after hours) and other computer tasks.
Help Desk Technician
Qualifications and Skills
- High School diploma or equivalent required; 1- 2 years’ prior work experience
- Proficiency with MS Office Suite; strong typing skills and ability to learn new computer skills
- Strong attention to detail while performing repetitive work
- Ability to follow detailed written and verbal instructions
- Adaptable, flexible and willing to ask questions
- Reliable, self-motivated individual comfortable working independently and as part of a team
- Familiar with popular web browsers including Chrome
- Strong attention to detail while performing repetitive work
Why You Should Apply
- Comprehensive benefits including medical, dental, and vision, 401K and paid time off
- Flexible hybrid schedule in a collaborative environment
- Opportunities for career growth and development working with leading technology
Help Desk Technician Job Responsibilities
- Monitor various software applications and run provided scripts as needed to keep software functioning
- Obtain further information for documents that are incomplete or need updating from Dev Ops/QA and Engineering
- Communicate with on call staff member as needed
- Interact with customers via phone, teams, zoom, JIRA ticketing system, and email
- Review AI product and note if corrections are needed from a user interface viewpoint
- Troubleshoot and communicate software issues to the Engineering team
- Communicate discrepancies with procedures and/or manual and what is being seen in production with the Dev Ops Team
- Data labeling/tagging/classification and processing
- Create/update support manual and procedures as new software versions are released
- Collaborate with DevOps on transferring knowledge in both directions
- Analyze data from daily log and bring up anomalies to the Dev Ops/QA team
- Identify any anomalies with software products from a user interface viewpoint
About Siena Analytics
Siena Analytics is a pioneer in the field of parcel analytics, which is part of the emerging industrial internet market. Our solutions capture sensor meta data and rich data typically in the form of very high-resolution images. All this information is wired together across a vast enterprise and made accessible to new business processes. Siena Analytics is a fast-paced start-up environment with the security and stability of a successful company. Siena Analytics leveraging IoT and image-based Deep Learning to enable some of the largest US and global companies to improve critical logistic operations.
About Peak Technologies
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.
Peak Technologies’ in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.
Peak Technologies serves as a trusted business partner for some of the world’s largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
Siena Analytics , a Peak Technologies company, is an equal opportunity employer, dedicated to building an inclusive and diverse workforce.
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- Health insurance
