Application Support Engineer
S&P Global
New York, New York
Job Description
Application Support is a global team that provides specialized technical support across the suite of trade processing and workflow solutions that support all participants in OTC trading from post trade notices of execution, trade confirmation and allocations to clearing and reporting. The application support team works collaboratively, both internally and across our customer base, operating in a sharing and learning culture with a view to build continuous improvement in our processes.
We are seeking an experienced Application Support, Software Engineer professional with a minimum of 4 years work experience to join the team in New York. The role encompasses 2nd line technical application support for our Trade Processing applications. This person will report directly to the Regional Manager responsible for application support on these systems and will work closely with the global team contributing to the quality of our support.
This position is not eligible for relocation assistance.
Duties & accountabilities
Provide second line client-facing technical support for issues escalated by first line support teams. Apply strong technical skills and good business knowledge together with investigative techniques and problem solving skills to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team required for third line escalation.
Monitor system operations to detect potential problem and raise the appropriate service outage ticket to initiate the incident management process
Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements
Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.
What We're Looking for: Education & experience:
University Graduate of Computer Science or Engineering degree, Master’s Degree is a plus
A minimum of 3 years of relevant work experience
Good understanding of Application Support processes
Knowledgeable in programming languages, SDLC, and experience in raising development bugs - including priority assessment, high-quality analysis, and detailed investigation. Understanding of agile methodology is a plus
Preferred to have working knowledge in SQL and RDBMS - including stored procedures & complex joins. Ability to program in SQL is a plus
Preferred to have working knowledge in Linux, including shell scripting. Any other scripting experience (preferably python) is a plus
Good to have fundamental knowledge of networking basics and topology. CCNA certification is a plus
Ideally familiar with monitoring tools such as Splunk, Grafana, Centreon, Solarwinds, and Monolith
Ideally with experience of working in the Finance Industry and/or experience of IHS Markit products
Commercial awareness
Excellent understanding of software systems and technology
Good understanding of Application Support processes
Good understanding of software support team functions and a solid understanding of the end to end application development process.
Knowledge of, or experience of working in the financial services industry would be highly beneficial.
Awareness of Derivatives products and Trade Processing (desirable)
Personal impact
Confident Individual – able to represent the team at various levels.
Strong analytical and problem solving skills
Demonstrated ability to work independently with minimal supervision
Ability to prioritize and multi-task balancing technical, business and other drivers
Customer Focused
An Owner – Making sure tasks are followed through and completed
Open minded, flexible and willing to adapt to changing situations
Process Oriented – happy to recommend, work to and support good processes and controls.
Communication
Must be a good communicator both written and verbally for this role as this is also customer facing in addition to working collaboratively with internal teams.
Must be able to effectively communicate handover of issues inwards from London and outwards to APAC in a Follow the Sun support model.
Teamwork
Must be able to work in a team environment
The candidate must be flexible regarding hours including weekends and willing to commit to maintaining service availability for our clients
Compensation/Benefits Information:
S&P Global states that the anticipated base salary range for this position is $58,300 to $133,100 . Base salary ranges may vary by geographic location.
This role is eligible to receive S&P Global benefits. For more information on the benefits we provide to our employees, visit hwww.spgbenefitessentials.com/newhires .
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. Together, our solutions span every step of the post trade workflow, helping financial institutions across the globe efficiently process trades and manage risk. OSTTRA is a joint venture, owned 50/50 by IHS Markit and CME Group.
Joining the OSTTRA team is a unique opportunity to work in a bold new business with an outstanding heritage in financial technology, playing a critical role in supporting global markets. Learn more at www.osttra.com .
Equal Opportunity Employer :
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
----------------------------------------------------------- IFTECH202.1 - Middle Professional Tier I (EEO Job Group)
Job ID: R28156
Posted On: 2023-02-27
Location: New York, New York, United States
We are seeking an experienced Application Support, Software Engineer professional with a minimum of 4 years work experience to join the team in New York. The role encompasses 2nd line technical application support for our Trade Processing applications. This person will report directly to the Regional Manager responsible for application support on these systems and will work closely with the global team contributing to the quality of our support.
This position is not eligible for relocation assistance.
Duties & accountabilities
Provide second line client-facing technical support for issues escalated by first line support teams. Apply strong technical skills and good business knowledge together with investigative techniques and problem solving skills to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team required for third line escalation.
Monitor system operations to detect potential problem and raise the appropriate service outage ticket to initiate the incident management process
Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements
Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.
What We're Looking for: Education & experience:
University Graduate of Computer Science or Engineering degree, Master’s Degree is a plus
A minimum of 3 years of relevant work experience
Good understanding of Application Support processes
Knowledgeable in programming languages, SDLC, and experience in raising development bugs - including priority assessment, high-quality analysis, and detailed investigation. Understanding of agile methodology is a plus
Preferred to have working knowledge in SQL and RDBMS - including stored procedures & complex joins. Ability to program in SQL is a plus
Preferred to have working knowledge in Linux, including shell scripting. Any other scripting experience (preferably python) is a plus
Good to have fundamental knowledge of networking basics and topology. CCNA certification is a plus
Ideally familiar with monitoring tools such as Splunk, Grafana, Centreon, Solarwinds, and Monolith
Ideally with experience of working in the Finance Industry and/or experience of IHS Markit products
Commercial awareness
Excellent understanding of software systems and technology
Good understanding of Application Support processes
Good understanding of software support team functions and a solid understanding of the end to end application development process.
Knowledge of, or experience of working in the financial services industry would be highly beneficial.
Awareness of Derivatives products and Trade Processing (desirable)
Personal impact
Confident Individual – able to represent the team at various levels.
Strong analytical and problem solving skills
Demonstrated ability to work independently with minimal supervision
Ability to prioritize and multi-task balancing technical, business and other drivers
Customer Focused
An Owner – Making sure tasks are followed through and completed
Open minded, flexible and willing to adapt to changing situations
Process Oriented – happy to recommend, work to and support good processes and controls.
Communication
Must be a good communicator both written and verbally for this role as this is also customer facing in addition to working collaboratively with internal teams.
Must be able to effectively communicate handover of issues inwards from London and outwards to APAC in a Follow the Sun support model.
Teamwork
Must be able to work in a team environment
The candidate must be flexible regarding hours including weekends and willing to commit to maintaining service availability for our clients
Compensation/Benefits Information:
S&P Global states that the anticipated base salary range for this position is $58,300 to $133,100 . Base salary ranges may vary by geographic location.
This role is eligible to receive S&P Global benefits. For more information on the benefits we provide to our employees, visit hwww.spgbenefitessentials.com/newhires .
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. Together, our solutions span every step of the post trade workflow, helping financial institutions across the globe efficiently process trades and manage risk. OSTTRA is a joint venture, owned 50/50 by IHS Markit and CME Group.
Joining the OSTTRA team is a unique opportunity to work in a bold new business with an outstanding heritage in financial technology, playing a critical role in supporting global markets. Learn more at www.osttra.com .
Equal Opportunity Employer :
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
----------------------------------------------------------- IFTECH202.1 - Middle Professional Tier I (EEO Job Group)
Job ID: R28156
Posted On: 2023-02-27
Location: New York, New York, United States
