At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

About the job:

The IT Operations Analyst is responsible for operation and maintenance of MCU’s core operating systems and ancillary applications. The IT Operations Analyst supports, specifies, implements, tests, and debugs software applications. Additional responsibilities include software/hardware support and maintaining procedure documentation. The ideal candidate demonstrates critical thinking and is agile and flexible with financial institution experience. The role reports to the IT Operations Manager.

What you’ll be responsible for:

• Support the day-to-day functioning of core banking processes and ancillary applications through installation, configuration, and maintenance on the credit union’s core financial processing system
• Install and test core upgrades for the core banking system
• Diagnose and resolve hardware, software, or connectivity problems for system related issues
• Monitor disk space capacity
• Update and copy production databases to test databases on a periodic basis
• Documents procedures and resource documentation, and records system changes for troubleshooting and auditing
• Support the development of new products and/or processes on core banking system platforms by providing subject matter expertise on platform specifications and requirements
• Analyze and deploy process automation with OpCon job scheduler
• Deploy software programs to produce workflows, postings, reports, and on-demand processing
• Core banking system release management, AIX patch management, service pack deployment, system backups, system recovery and daily routine maintenance
• Coordinate the testing and communications of system updates to core banking system, interfaces, and key ancillary systems
• Provides 1st and 2nd level technical support and responds to incidents as appropriate
• Participate in project meetings to obtain necessary information and assist with requirement gathering to successfully complete projects
• Participate in on-call rotation
• Provide escalated level helpdesk support meeting KPI’s for resolution by acquiring, evaluating, resolving, and communicating root cause for helpdesk intake
• Maintain, communicate, and champion repeatable methodology including a set of standard principles and procedures for managing projects and change.
• Responsible for configurations, modifications, productionizing transmission of Secure FTP processing and all Windows operating system environments
• Perform network troubleshooting in a timely manner to isolate and diagnose common network problems.
• Monitor server performance and troubleshoot server issues
• Function as a liaison for MCU with technology vendors when troubleshooting system issues.
• Monitor all integrated core systems connections included but not limited to online banking, integrated voice response (IVR), and SymConnect and SymXchange connections.
• Monitor status of all automated jobs in OpCon and take appropriate action to resolve any errors that may occur.
• Support efforts to ensure 24x7x365 availability for business applications
• Required to work in shifts as needed.
• Performs additional duties as assigned
• Soft skills include, but are not limited to the following:
  • Fosters diverse, high-performing culture that accomplishes organizational changes, goals and priorities. Facilitates a team-work oriented environment.
  • Promotes and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management, and vendors.
  • Keep abreast of industry developments including but not limited to changes in regulations and technology.
  • Maintains in-depth knowledge of and complies with all MCU, departmental and security policies and procedures, as well as, federal regulations applicable to the position
  • Excellent communicator with the ability to translate data into actionable insights

What you’ll bring:

• College Degree or Certificate in Computer Science or related technical field required.
• Minimum 3-5 years’ experience as a Systems Analyst preferably in the financial industry.
• Working knowledge of AIX
• Knowledge of JHA products or equivalent
• Experience with core banking processing platforms like Symitar, Spectrum, or DNA
• Experience administering and maintaining IBM P Series and VIOS
• Up to date experience with Windows, secure FTP processing and TCP/IP networking
• Strong knowledge of PCs.
• Excellent analytical, communication and interpersonal skills.
• 2+ years of experience in the financial services industry with a thorough knowledge of financial principles, front and back office processing and financial institution regulations.
• Experience with core banking processing platforms like Symitar, Spectrum, Servicing Director and Akcelerant are a plus
• Experience with Opcon job scheduler
• Strong working knowledge of Microsoft Office Suite (including: Excel, Access, PowerPoint, Project, SharePoint)
• Highly ethical.

Why you’ll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following:

Results – You’ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.

Agility – You’ll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.

Integrity – You’ll act professionally and positively. Build trust, be upfront and communicate thoroughly.

Teamwork – You’ll work to achieve common goals as part of ONE TEAM.

Ownership – You’ll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.

Belonging – You’ll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

MCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.