The Desktop Support Technician will need to perform Tier 1 / Tier 2 technical support for staff Members.

Essential Duties and Responsibilities:

- Act as the initial contact for staff and perform initial analysis and troubleshooting of reported problem.
- Prepare and Document helpdesk tickets for escalation when needed.

- Track ordering and place purchase orders of IT hardware, software and services.
- General IT documentation entry and organization.
- Perform hardware troubleshooting and repair as needed.
- Perform preventative maintenance on all general IT assets.
- Maintain patching on assigned networks and endpoints.
- Provide on-site and remote technical support as needed.
- Relocate Desktop or end user workspaces as needed.

Requirements:

- Associate Degree in Information Technology or related field required. 2 years of experience (in addition to the experience requirement below) may substitute degree requirement.

- 2 to 4 years of desktop experience and COMP TIA Certification highly desired.

- Intermediate knowledge of desktop operating systems (Microsoft Windows 10), Microsoft Office applications (Word, Excel, PowerPoint, Outlook), and MS Azure and MS Admin Center.

- Beginning/Intermediate knowledge of network devices (routers, firewalls, switches).
- Excellent communications/customer relationship skills.
- Excellent organizational skills.
- Help Desk/MSP experience a plus.
- Cabling & Wireless Network Installations.
- Remote Maintenance & Support.

- Ability to work overtime, as assigned.

- Ability to sit at a desk for extended periods of time.

- Ability to crawl on the floor or in crawl spaces for installation of equipment.

- Ability to lift up-to 50 pounds.

Job Type: Full-time

Pay: From $41,600.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Spring Hill, FL 34607: Reliably commute or planning to relocate before starting work (Required)

Experience:

• help desk: 2 years (Preferred)
• Windows: 2 years (Preferred)

Work Location: One location

• Health insurance