Provide Tier II technology support and training to faculty, staff, and students for a variety of digital learning initiatives. Support digital learning initiatives at Georgia Tech including, but not limited to, production platforms utilized in massive scale online, blended, or flipped educational content delivery; and post-pilot transfer of technologies to centralized or unit support. Support academic applications and systems in partnership with clients and cloud providers. This position will interact on a regular basis with: faculty, staff, students, and unit and department staff. This position typically will advise and counsel: faculty, staff, and unit and department staff. This position will supervise: NA

Job Duty 1 -
Provide advanced enabling technology expertise, support, and training to partner faculty, staff, and project teams from initiation to completion for a variety of digital learning initiatives, to include, but not limited to, production IT platforms for massive scale online educational content delivery.
Job Duty 2 -
Analyze, troubleshoot, and resolve a wide variety of highly complex platform problems and advanced technical issues.
Job Duty 3 -
Assist faculty and staff with platform capabilities, technical questions, and individualized troubleshooting; and train and provide technology transfer as needed.
Job Duty 4 -
Document and define needs and requirements for digital learning usage in courses.
Job Duty 5 -
Assist with the design/creation of platform training, technology transfer, standardized configuration, documentation, and support for faculty and staff; as well as standard procedures for instructional staff.
Job Duty 6 -
Assist in the management of the technical aspects of educational content delivery solutions, as well as configurations of assessments and certificates.
Job Duty 7 -
Assist with one or more archive solutions for educational content.
Job Duty 8 -
Compare and contrast digital learning platforms and other digital learning technologies.

Job Duty 9 -
Perform initial requirements analysis, definition, design, and integration activities for new and existing academic applications and platforms.
Job Duty 10 -
Perform other duties as assigned

Educational Requirements
Bachelor's Degree in Information or Educational Technology, Engineering, or equivalent combination of education and experience

Required Experience
Two to three years of job related experience

Additional Preferred Qualifications
Preferred skills include web application and/or platform support OR digital learning technology solutions integration and delivery; Strong technical writing, documentation, and/or training;, online learning, and/or learning management system environments; Knowledge of XML or other markup language; Knowledge of the university or public sector environment; Knowledge of cloud-based services delivery; Knowledge of productivity software and related platforms, particularly in educational settings; Skills in scripting and automation of tasks

• Experience supporting learning technologies in a higher education setting
• Current knowledge of learning technologies and learning management systems, such as Canvas, Gradescope, Turning Point/Point Solutions, and Turnitin
• Experience with Learning Tools Interoperability (LTI) integrations for LMS
• Experience with incident management systems such as Service Now
• Experience managing customer facing Knowledge Base Articles
• Experience working on cross-functional teams with media professionals, learning experience designers, academic technologists, and software developers
• Experience in fostering strong ongoing relationships with multiple audiences, especially faculty and teaching staff
• Committed to customer satisfaction: exceptional skills in collaboration, consultation, communication, customer support, and time management

SKILLS
This job requires: Proven ability to analyze, troubleshoot, and resolve complex customer technology issues, particularly with cloud-based services; Skills in web application and/or platform support OR educational technology solutions integration and delivery, hardware and/or software; Proven ability to plan, organize, and multitask in order to meet deadlines; Excellent service delivery and customer focus; Strong knowledge of basic office applications; Strong knowledge of multiple operating system environments, including web browsers and media players; Strong oral and written communication skills; Strong team and interpersonal skills in a matrix environment; Highly responsive, positive, organized, detail-oriented, self-motivated, and able to effectively coordinate and multi-task among competing priorities; Working knowledge of massive open online courses, online learning, and/or learning management system environments; Knowledge of project management tracking tools.

Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening