IT Support Specialist

Techspert Services is looking for a client-oriented IT Technician to provide world-class service for our Orlando clients. This is a great opportunity for an individual looking to advance their career with a proven industry leader. What You’ll Achieve

As a IT Support Specialist, you will resolve complex technical issues in a fast-paced, client-critical environment, working on improving processes, standards and strategies to perfect our Support Services.

Your Responsibilities:

• Troubleshoot and resolve complex customer technical problems across multiple environments. (Win7, Win10, iOS, MacOS, Android, and Linux.)

• Collaborate with peers, team leads, and Senior Support Engineers as appropriate to resolve client issues maintaining complete ownership of issues from beginning to resolution.

• Follow up with clients via phone and email to ensure accurate resolution for their technical issues.

• Work on highly complex technical issues requiring sound judgment in order to resolve problems and provide recommendations.

• Use troubleshooting techniques and tools to identify root cause of complex technical scenarios.
• Set up workstations with computers and necessary peripheral devices
• Check computer hardware to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring clients from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule

Essential Requirements:

Every Techspert Services team member brings something unique to the table. Here’s what we are looking for with this role:

• Basic knowledge of server hardware including web servers and network configurations
• Possess some knowledge of web programming or scripting skills
• Strong attention to detail
• Creative and energetic
• 2-4 years of relevant experience or equivalent combination of education and work experience (4-year degree in related field and 0-2 years relevant experience)

• Experience with O365, Azure, G-Suite, VPN, Ticketing System.

• Competent Knowledge in one or more of the following technologies, Network Switching and Infrastructure, O365/G-Suite Administration, Active Directory.

• Fault Isolation and Troubleshooting Methodology

• Excellent customer service and communication skills, with a no-barriers attitude towards helping others

Desirable Qualifications

• Advanced knowledge in any of the technologies, TCP/IP Networking, Microsoft Server OS, Server and Cloud Infrastructure.

Industry Certifications: CompTIA A+, Security+, AZ-104, MS-500, AWS-CCP, ITIL

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Schedule:

• 8 hour shift
• Day shift
• On call
• Weekend availability

Work Location: One location