Why work for us?

We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. With more than 36 diverse departments and over 2,300 different job descriptions, the County offers a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the nation. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax and rejuvenate in order to reach your fullest personal and professional potential.

The team member we are searching for:

• Highly motivated individual who enjoys assisting dedicated engineers pushing forward Information Technology in the public sector for the purpose of improving the services we deliver to our residents.
• Works well in performing routine information systems tasks needed to keep our services and organization running.
• Willing and able to provide solutions to common user or system related issues.

Essential Job Functions

JOB EXPECTATIONS:
Works in conjunction with professional IT engineers to ensure that our organization's efforts for community improvement and better quality of life continues uninterrupted.

DUTIES AND RESPONSIBILITIES:

• Provides support to systems customers and/or departmental staff for a variety of information technology related issues including the identifying, tracking, documenting, researching, and resolving of basic problem calls.

• Serves as a liaison between field staff and centralized IT staff by answering questions, providing instructions and furnishing written materials, forms, and policies and procedures related to departmental and County IT systems.

• Responds to reported desktop related connectivity problems such as issuing or resetting customer passwords.

• Supports IT professionals by performing routine systems testing, including validating user manuals, procedures, and other instructional materials.

• Assists in documenting Help Desk calls that require higher level research and investigation.

• Extracts and summarizes report data; compiles statistics, analyzes data, and prepares reports for management.

• Coordinates IT training scheduling for departmental staff as needed.

• Assists in IT technical training of departmental users as needed.

• Acts as lead to Information Technology Aides and other clerical personnel as needed.

• Assists in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware as needed.

For more information, please view the classification specification: Senior Information Technology Aide

Requirements

WITHHOLD INFORMATION:
No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application by the last day of filing.

ENDORSEMENT OF COUNTY QUALIFICATIONS:
LICENSE:

Additional Information

This examination will consist of TWO (2) parts:

Part I: Multiple choice and/or simulation assessments, weighted 80 %, covering:

• General Problem Solving Skills
• Service Orientation
• Issue Resolution
• Attentiveness
• Navigation
• Accurate Typing
• Achievement
• Learning Potential

Part II: Multiple choice and/or simulation assessments, weighted 20%, covering:

• Knowledge of Information Technology Service Desk Skills (Troubleshooting, Start-Up Problems, Optimization, Network, etc.).

TRANSFER OF TEST COMPONENTS

• Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination.
• This examination contains test components that may be used in the future for new examinations and your test responses may be transferred.

• aismailian@hr.lacounty.gov
• info@governmentjobs.com
• talentcentral@shl.com
• noreply@proctoru.com
• donot-reply@amcatmail.com

• Online practice tests are available at https://www.shldirect.com/en-us/practice-tests.
• Additional interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section.

ELIGIBILITY INFORMATION :
The names of candidates receiving a passing grade in the examination will be placed on the eligible list in the order of their score group for a period of six (6) months.

VACANCY INFORMATION :
The resulting eligible list will be used to fill vacancies throughout various Los Angeles County departments as they occur.

AVAILABLE SHIFT : Any

APPLICATION AND FILING INFORMATION :
Applications must be filed online only. We must receive your application BEFORE 5:00 p.m., PT, on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this website.

Plan to submit your online application well in advance of the deadline. You may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements to Qualify as listed on this job bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.

Important: Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from the Class Specification and Selection requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified.
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ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

SOCIAL SECURITY NUMBER:
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD:
All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodations Coordinator at TestingAccommodations@hr.lacounty.gov. You will be required to complete the Request for Reasonable Accommodation form (Download PDF reader) as well as provide supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process.

Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov
Teletype Phone: (800) 899-4099
Alternate Teletype Phone: (800) 897-0077
California Relay Services Phone: (800) 735-2922

Department Contact Name: Ani Ismailian
Department Contact Phone: (213) 738-2008
Department Contact Email: aismailian@hr.lacounty.gov