This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

This role is Hybrid we are hiring this role in the following locations Charlotte, Iselin, Chicago & Virginia

Job Title

Monitoring and Observability Engineer - Project Toggle/Dynatrace Event APM

Job Description:

The monitoring and Observability Engineer Position is for Dynatrace development, Splunk Core/ITSI, and Moog Soft Administration. The ideal candidate will have Experience with maintaining Splunk, Dynatrace, and Moog soft and their underlying infrastructure. Strong communication skills and the ability to work independently are preferred. Provide input into the company’s monitoring strategy and roadmap, including evaluating enterprise software and Open-Source alternatives and identifying hardware, software, and technical resources requirements. As a Monitoring and Observability Engineer, you can implement best-in-class engineering strategies to support a large distributed clustered Dynatrace and Splunk environment consisting of Search Heads, Indexers, Forwarders, performance, engineering, and operational roles. Be the engineering voice in helping recognize and onboard new data sources into Dynatrace and Splunk along with other monitoring tools, analyze the data for anomalies and trends, and build observability dashboards highlighting the key trends of the data. Analyze solutions for profiling, monitoring, reporting, and testing on the platform. Monitor the responsiveness and availability of critical websites and web applications from the end-user perspective. Manage application availability and performance and proactively find performance bottlenecks. Enable integration of Splunk, Dynatrace, and other monitoring/event sources to Moog soft development of the single pane of glass dashboard for incident management across distributed applications.

Key Responsibilities and Duties:

The candidate should be proactive and passionate about identifying, instrumenting, and promoting monitoring and observability across multi-tier applications at an enterprise level.

The position will act as a Dynatrace subject matter expert (SME) responsible for application performance monitoring and analysis.

The resource must have excellent knowledge of the architecture and capabilities of Dynatrace, Splunk, and Moog Soft.

The resource must have Sound knowledge of APM concepts and features like end-to-end observability, Root cause and impact analysis, Business KPIs and user journey analysis, Mobile and desktop application monitoring, etc.

Have a high-level understanding of the application stacks and utilize that to trace, profile, and optimize application performance within and across multiple technology stacks.

Should act as an advisor to the customer to evaluate the current usage of the Dynatrace platform and identify additional areas to improve the utilization of Dynatrace capabilities.

Build Highly Available and Scalable infrastructure with robust monitoring and alerting mechanisms.

Engineer solutions and establish standards for infrastructure, agent deployments, and automating manual tasks where possible

Integration with enterprise monitoring tools for data visualization needs

Guide application/operational teams to set up policies, alerts, dashboards, and custom configurations to get optimal visibility of applications

Make effective use of monitoring tools to improve root cause analysis effectiveness and correlation of events.

Educational Requirements

University (Degree) Preferred

Technical Skills & Work Experience

5+ Years of Dynatrace Experience Required.

3+ Years of Splunk Experience Preferred

1+ Years Moog Soft Experience preferred

2+ Scripting Skills – Shell and Python

Dynatrace or Splunk certification is a plus

Familiarity with Cloud Architecture (Public and Private clouds) – AWS, OpenShift

Demonstrated knowledge and hands-on Experience with AWS alerting/monitoring tools

Willingness to learn new skills and new knowledge

Good understanding of alarm point notification tools such as xMatters and dashboards like Grafana

Tasks and Major Responsibilities include:

Work as admin on Dynatrace, i.e., Installation, configuration, upgrades, and migration.

Responsible for implementing Dynatrace monitoring on Cloud and non could use Data Platforms.

Work with the application and infrastructure teams in collecting requirements, configuring, and managing technical and business kpis on Dynatrace.

Responsible for maintaining and building on-prem infrastructure related to Dynatrace, like Active Gates.

Responsible for ensuring the Dynatrace agents were deployed and issues with the agents were addressed with the help of the technical teams as needed.

Responsible for maintaining the overall health and functionality of the Dynatrace/Splunk/Moog Soft AIOps Platform.

Create and define the onboarding process to Ingest monitoring events from different sources i.e, Splunk, Dynatrace, OEM, into MoogSot. Create roles & Policies, integrate with Service Now CMDB to enrich alerts, and create situations in Moog soft.

Develop and improve custom Splunk observability dashboards to meet evolving mission-critical requirements

Work with business application teams to perform requirements gathering sessions to develop the scope and design of new and existing Splunk observability dashboards and reports.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

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