Department: Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. This Tech Lead Software Engineer invests in the future of Southwest’s People in their work as the Leader of a Developer Team that supports Southwest’s utilization of Salesforce, particularly alongside Southwest’s Employee Services Team. This role will champion and develop their Team as they drive innovation in Salesforces within the Employee Services space, which is where Employees can review benefits and perks, input requests, and so much more. The Tech Lead prepares internal analysis and coordinates, leads, and develops various Development Teams. This role is passionate about continual learning and development, and they’ll have the opportunity to drive the future of Technology at Southwest Airlines.

Additional details and benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.**
Explore more Benefits you’ll love: swa.is/benefits
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
There is a limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are Alaska, California, Colorado, Delaware, Illinois, Massachusetts, Montana, New Jersey, New York, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Job Summary
Lead and motivate a Team of developers in the planning, delivery, and operation of highly reliable software. Accountable for the technical quality of the software that the Development Team produces and closely collaborates with the Business and other Stakeholders to ensure software meets functional and non-functional expectations. Act as an interface between the Development Team and Leadership, ensuring capacity and skillsets are aligned to meet ongoing delivery expectations. Time is allocated across Project Leadership, Technical Leadership/Mentoring, and Software Development/System Engineering.
Responsibilities
Provide accurate development estimates in support of feasibility assessments and planned development activities
Create, maintain, review and approve application designs in collaboration with Solution Architects and shared services Teams, ensuring alignment to the appropriate solution architectures and taking tradeoffs into account
Develop, maintain, and review software with a focus on quality and maintainability
Develop, maintain, review, and execute unit, functional, and integration tests with a focus on automation and test-driven development
Provide technical oversight for performance testing, ensuring plan and outcomes align to expected non-functional requirements
Plan and oversee application deployment activities and sequencing in non-production and production environments
Investigate new technologies that could improve the applications and development activities
Identify and resolve technical debt as appropriate, weighing the development effort against the value returned
Mentor and coach Development Team on relevant architecture, design, development, and operations topics
Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Advanced knowledge of software development methodologies, practices, concepts, and technologies
Advanced knowledge of at least one programming language and at least general knowledge of one or more additional programming languages
Knowledge of project management methodology and principles
Ability to demonstrate strong analytical and problem-solving abilities with a proactive mindset to get ahead of issues
Skilled in communication with ability to articulate a clear direction and priorities on ideas, approaches, concepts, options, risks, impacts, and recommendations to technical, non-technical, and Leadership audiences with ability to adapt the message accordingly
Ability to articulate the technical implementation and how it provides business value
Ability to lead ideation, presentation, and group-thinking sessions
Ability to influence effectively without authority up through Senior Leadership levels to achieve desired business outcomes
Ability to lead multiple efforts concurrently, whether administrative or project related, while maintaining a successful level of completion in their own work
Ability to work in a fast-paced, Team-based, Customer service-oriented environment
Education
Required: High School Diploma or GED
Required: Bachelor's Degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training
Experience
Required: Expert level experience, expansive and far reaching knowledge in software engineering
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Must be at least 18 years of age.
Must be able to comply with Company attendance standards as described in established guidelines.

• 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limit.
• Competitive market salary from $151,400 per year to $168,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

**ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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