At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Service at ADP. It’s what makes a difference to our clients – over half a million worldwide and counting. With us, you can combine analytical and relationship management skills with the ability to simplify complex information – to help clients develop the skills and confidence to use our business management solutions with ease. You get to provide the expert service and consulting that makes our workforce solutions stand out in an increasingly competitive global marketplace.

Responsibilities

• Serve as a consultant in servicing ADPs products/technologies.
• Use breadth of expertise to service ADPs clients.
• Solve client problems; take a broad perspective to identify solutions.
• Work with direction to resolve issues and provide solutions, with-in guidance. Creative solutions must be reviewed by Manager/Director.
• Leverage deep understanding of ADP’s products and services to provide solutions to clients’ issues and questions, exceeding clients’ expectations and ensuring that clients understand the value of our products.
• Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience

Minimum Qualifications

• At least 3 years in a customer service environment, with proven ability to produce positive results. A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
• At least 1 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
• Strong client relationship skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Ability to demonstrate learning agility and critical thinking skills. Including sophisticated Human Capital (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
• The ability to learn and apply basic concepts in new situations
• Initiative: the ability to seek out answers, solutions, and positive outcomes for both the client and ADP
• Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner
• Proficiency in the latest web technologies and working knowledge of various operating systems
• A history of successful performance in one of the following operational, implementation or service positions: Service/Implementation Support Coordinator, Service/Implementation Specialist roles, Tax Service Coordinator, Account Executive (note to Cheryle, Jon and Jessica – it was recommended to make this less “ADPese” – to me these seem like common terms externally as well – thoughts?
• The ability to collaborate and work in a team environment as well as work independently and make sound decisions
• Good knowledge of industry tools
• Excellent analytical skills and time management skills
• Excellent Communication skills both verbal and written
• Bachelor’s Degree is required or equivalent in education and experience

Competencies

• Results Accountability
• Impactful Communication
• Relationship Building
• Client Focus

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.