System Administrator Level I - DOED
MelkoTech
Remote in Washington, District of Columbia
Job Description
Location: Washington, D.C or Full-time Remote
Category: Technology
Schedule (FT/PT): Full Time
Shift: Standard business hours, main working hours are on EST
Potential for Telework: Yes
Citizenship: US Citizen (non-dual citizenship)
Responsibilities
Provide support for implementation, troubleshooting and maintenance of IT systems- Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems
- Manage the daily activities of configuration and operation of IT system
- Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers(U) Optimize system operations and resource utilization, and perform system capacity analysis and planning
Required Expertise, Experience, and Training
2+ years of experience performing functions and responsibilities related to maintaining a GRC Tool.
Education and/or Certifications
Minimum Certification: N/A
