The IT Support Assistant will provide support to the IT Department, employees and other City of Wildwood stakeholders

• Assist with day-to-day IT support activities
• Front-line customer service
• Operating systems upgrades
• Ticket closure and triage
• Disposal of unneeded PC and other IT equipment
• IT equipment maintenance, cataloging and disposal
• Software installation and testing
• Support media equipment in conference rooms, City Commission offices, other remote locations
• Provide backup assistance to IT Director and other IT technicians
• All other duties as assigned

• High School Diploma or GED
• One (1) year of IT experience
• IT certification a plus
• Familiarity with computer hardware
• Have good communication skills and maintain a good relationship with supervisors, other employers, vendors, and the public
• Positive attitude and a willingness to learn a variety of new skills and tools
• Excel in both team and individual work
• Good working knowledge of Windows and Microsoft Office (Word, PowerPoint, Excel, Outlook)