ABOUT SMARTCOVER™

SmartCover™, is an award-winning technology company that designs, delivers and supports a line of innovative monitoring and analysis solutions to help our customers in the water, wastewater and utilities industries. SmartCover™ is committed to safeguarding public health, protecting the environment and improving quality of life in communities across North America. Since 2005, the company has prevented thousands of sewer spills and saved millions of dollars for utilities. Headquartered in San Diego, CA with additional offices across the U.S., SmartCover™ is on an accelerated growth path with private equity firm XPV Water Partners. To learn more visit smartcoversystems.com.

CORE VALUES

• Make it SIMPLE & EASY for our customers
• People first: PROACTIVE & EMPOWERED
• HONESTY, HUMILITY & INTEGRITY in everything we do
• REPUTATION above all
• Committed to CONTINOUS IMPROVEMENT

SUMMARY

Responsible for monitoring, maintaining, troubleshooting, and repairing SmartCover™ Systems for all customer’s installed bases within a predetermined territory. Provides Customer Relationship Management to create and maintain a strong customer loyalty and continuously improve customer satisfaction. Builds trust and maintains open communication with customer(s) in assigned area. Works independently in assigned territory while following company policy and culture protocols. Adapts to rapidly changing priorities and consistently works within a balance between maximum efficiency without sacrificing quality of work.

RESPONSIBILITIES AND DUTIES

• General Customer Service including field service, telephone, and email support.
• Scheduling jobs in response to customer requirements.
• Day to day Self-management, including time, efficiency, and multitasking.
• Analysis, Troubleshooting/repair and field work to support all SmartCover™ products.
• Provide documentation for all service performed with demonstrated accuracy and thoroughness.
• Installation and application of all SmartCover™ Systems products.
• Customer training of all SmartCover™ products.
• Scheduling field service in response to customer requirements.
• Building strong team relationships with customers, co-workers, and sales channel.
• Maintain all company assets, vehicle, generators, tools, etc.
• Inventory management. Return Material Authorization facilitation.
• Work in compliance with all health and safety and environmental legislation including, but not limited to, the Occupational Health and Safety Act and Regulations and SmartCover™ Policies, Procedures and Code of Conduct.

Requirements

Skills Required:

• Basic trouble shooting and problem-solving.
• Proficiency with basic hand tools including power drills, grinders, calking gun, etc.
• Ability to analyze data, apply intuition and experience to complement data, and ultimately present sound logical conclusions.
• Demonstrates professionalism and good judgment in a rapidly changing, intense, and fast paced team environment.
• Multi-task and coordinate multiple and often conflicting priorities.
• Maintains an outgoing, positive, friendly, and customer-focused attitude.
• Effective written and verbal communication skills to ensure understanding of message.
• Effective listening and inquiry skills to ensure understanding of incoming communication.
• Ability to apply experience and reasoning skills to find viable solutions.
• Proficiency in MS Word and Excel.
• Proficiency in conversational Spanish preferred.

Education/Experience:

• High School Diploma plus 2 years in a technical support role or equivalent experience.
• Must have valid driver’s license
• Experience self-managing day to day duties.
• Field Service or Technical Support experience preferred.
• Electro-Mechanical background preferred.

Physical Demands:

• Body Positions: Includes standing, sitting walking, lifting (up to 60 lbs), talking, hearing and handling.
• Work may be indoors in a temperature-controlled environment and outdoors in a non-controlled environment.
• Typical noise level is low to moderate.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Work setting:

• Outdoor work

Experience:

• Programmable logic controllers: 1 year (Preferred)
• Mechanical knowledge: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote