Our people bring the light

The common thread running through every one of our departments is people like you. People
from every background imaginable bringing their own light, their own individuality and passion to
shine alongside the brilliance of their colleagues.

At Lumenpulse, your light will be recognised. Lumenpulse is not only a leading manufacturer of LED
lighting solutions for commercial, institutional, and architectural applications; it is an employer
offering growth, stability, acceptance, and highly competitive benefits.

Founded in 2006, Lumenpulse quickly became an industry leader spearheading innovations,
proprietary technologies, and world-class designs. But Lumenpulse is equally as famous for its
people. Lumenpulse has more than 500 employees worldwide, with Corporate Headquarters in
Longueuil, Canada, a US Sales Office in Boston, United States, and offices in Chicago, United States,
Vancouver, Canada, and Florence, Italy. We are fortunate to have some of the most renowned
experts in their fields under our banner, and we want you to be part of our team.
Spotlight on Your New role

As a Technical Support Specialist, you will be at the forefront of the company as the go-to person for
our customers! Reporting to the Post Sales Services Manager and based in our Boston office, the
Technical Support Specialist will deliver superior service to our customers who have technical
questions or concerns related to existing projects. Technical Support Specialist will ensure requests
and/or issues are addressed accurately and in a timely manner, ultimately resulting in a best-in-class
customer experience.

Key Responsibilities

• Deliver technical support to end-users and installers working with Lumenpulse products via

phone and email.

• Document all incoming support needs into company database.
• Maintain and monitor open support cases to ensure proper service and follow-up is

provided to close cases.

• Prioritise call volume and manage demand of technical support.
• Generate weekly and monthly Key Performance Indicators to monitor case support gaining.

To identify key areas of improvement.

• Maintain and organise inventory of Lumenpulse products for use while troubleshooting

customer questions.

• Provide emergency after hours support as requested or scheduled with customers.

Your Profile Highlighted

Education & Experience Required

• Minimum 2-year college degree
• Minimum 1 year experience in a customer-facing role

• Minimum 2 years' experience in a technical lighting field (knowledge of DMX preferred)

• Excellent verbal and written communication skills
• Ability to manage multiple priorities within a fast-paced environment.
• Demonstrated ability to solve problems and to provide immediate solutions.
• Excellent attention to detail
• Up to 10% travel required throughout the US and Canada

Preferred Skills:

• Multi-lingual preferred but not required (English, French, Spanish)

Lighting your future

Lumenpulse has projects worldwide, from Boston, United States to Christchurch, New Zealand. Our
people develop products that have been recognised across the industry, including several Product
Innovation Awards (PIA), Next Generation Luminaires Design Awards, Red Dot Product Design
Awards, and Lightfair Innovation Awards.

What this means is that we recognise what our people do. We offer competitive compensation and
benefits packages including health, dental, vision, long-term disability and life insurance, Employee
Assistance Programs, and a generous 401(k) employer match. Mentoring and on-the-job training is
also important to us, we want you to grow.

We are excited about your contribution to our dynamic team, but we want you to be excited
about what we can do for you.

Here are some of the main advantages we offer our employees:

• Remote + flexible working arrangements
• Employee recognition programs
• Employer-sponsored social activities
• Competitive employee benefit and 401(k) matching programs