Network Technician - Indiana Office of Technology
Job Description
Work for Indiana
Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.
At the State of Indiana, we don’t just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.
Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.
About the Indiana Office of Technology (IOT):
The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.
About the Job:
As the Network Technician, you will be responsible for reliable network connectivity including the physical layer out to the end user regarding hardware, wireless access and telecommunication configuration, for all executive branch and some non-executive branch agencies. In this position you will work with the Network Management team and IP Unified Communications team on projects, provide installation and support of network equipment and IP phone deployments for local and remote agencies throughout Indiana.
A Day in the Life:
The essential functions of this role are as follows:
- You will install network hardware and wiring.
- You will cable plant design and installation.
- You will be responsible for telecommunication adds, moves and changes; configuring and installing layer 2 switches and the initial troubleshooting of these devices out to and including the physical layer.
- You will be responsible for deployment and installation of IP phones and the initial troubleshooting of these devices.
- You will provide technical advice to ensure the development of specifications for network (telecommunications and TCP/IP based) equipment and wiring.
- You will provides problem solving or determination and support to ensure proper escalation during periods of outages.
- You will provide integrated customer support to all users on network problems.
- You will provide interface with vendor support services groups.
- You will present information to management regarding purchase of network hardware and wiring.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
What You'll Need for Success:
You must meet the following requirements to be considered for employment:
- 5 years of comparable experience as a Network Technician.
- Extensive knowledge of network hardware and wiring technologies.
- Extensive knowledge of equipment and the cabling infrastructure in state facilities.
- Extensive knowledge of most recent technical developments in the hardware field.
- Considerable knowledge of networking protocols.
- Basic knowledge of network operating systems in use by the State of Indiana and local area network concepts.
- Effective communication skills.
- Ability to read and understand complex technical manuals and diagrams on hardware and wiring.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid new parent leave
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Salary:
This position traditionally starts at an annual salary of $55,224. Salary for this position may be commensurate with education and job experience.
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
