Army Metering Program (AMP) Field Service Representative (FSR)
GES, Inc.
White Sands Missile Range, New Mexico
Job Description
Location: White Sands Missile Range, NM (On-Site)
Clearance: Active Secret Clearance
Essential Duties Responsibilities:
- Provide customer support and work with the project engineers, other system engineers, end-users, to assist in developing cost effective methods for an efficient Utility controls design and system solution.
- Work with essential/key team members to understand their systems requirements to ensure the correct IP infrastructure, points list, critical alarms, and scaling set points are integrated as designed.
- Properly addressing TCP/IP networks and RS-485 communications across multiple protocols including BACnet, Lon, Modbus, and others.
- Knowledge/understanding of Utility Control Systems.
- Understand electrical and mechanical schematic diagrams, control diagrams, prints, building operations, and understanding of electrical theory,
- Knowledge of ICS, SCADA, BMS, PLC and Metering systems and how they operate.
- Follow QA procedures to ensure quality control performed by others is properly implemented throughout projects.
- Write detailed daily reports pertaining to jobsite milestones
- Perform inspections, testing of utility monitoring systems.
- Coordinate project work internally within the department and externally with other departments to ensure all projects are completed on time
- Ability to troubleshoot and resolve onsite issues.
- Ability to act independently and to coordinate the work of other employees and contractors on a customer site
Qualification, Knowledge and Skill Requirements:
- Strong Systems Administration/Analysis, Required
- Able to obtain a Secret Clearance, Required
- Bachelor’s degree or equivalent experience
- Minimum of 8 years of work related experience
- Ability to clearly present and communicate technical approaches and findings
- Willing to travel 25% with the continental U.S.
- Excellent skills with Microsoft Word, Microsoft Excel and other office suite applications.
- Must have Excellent Customer facing and communication skills and the ability to successfully collaborate with team members
- Army experience a plus
- Experience with White Sands Missile Range Network Enterprise Center, a plus
Relevant Certification:
- Must meet the Department of Defense Directive (DoDD) 8570.01 “Information Assurance Training, Certification, and Workforce Management” and DoD 8570-M “Information Assurance Workforce Improvement Program”.
- CompTIA Security+ CE (or equivalent), Required
- Computing Environment, ACAS Requirement
- Experience with IT/OT in an operational environment
- Field service experience, preferably with the following programs/software: Metasys, Niagra, Rockwell Factory Talk; Tridium; Schneider Electric: Powerlogic/Struxureware; Siemens: Apogee; Ignition: Inductive Automation; Eaton Networks; Field Servers; Jace Controllers; Bacnet; Niagara