Responsibilities include, but may not be limited to the following:

• Provide specialized technical problem solving and problem resolution skills.
• Work with management and Enterprise IT to resolve complex business, computer system and data communication problems.
• Install, upgrade and maintain gaming hardware & software products.
• Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process.
• Administer and control updates/changes to production programs, files and databases.
• Recommend application design changes to management and Enterprise IT to maximize resources.
• Plan, schedule and load new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.
• Provide first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems.
• Analyze and recommend tools and service aids for system/network operation and problem determination. Report results from technical research, system performance reports and problem resolutions to upper-management.
• Collect and analyze system data for quality assurance of technical design and optimum system performance. Adjust system parameters to achieve peak system performance.
• Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.
• Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.
• Assists in planning by communicating with project / product teams, clients and vendors.
• Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies.
• Recommends changes for improved system implementations/modifications.
• Practices, and adheres to system management criteria and policies and procedures.
• Ensures established enterprise standards are followed and enforced during system implementations.
• Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.
• Provides consistent support for existing infrastructure and programs. Updates and adjusts service, product, and support as needed.
• Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.
• Builds knowledge of products and direction through vendor interaction.
• Appropriately leverages vendor resources to efficiently resolve issues.
• Understanding and ability to execute on Project Management principles, life-cycle, knowledge areas, and HIT Project Management methodologies
• Understanding of Continuous Improvement and LEAN theories with the ability to execute solutions
• Represent property interests on, and locally deploy, enterprise solutions
• Champion local innovations and solutions to meet local business drivers within the framework of acceptable standards
• Collaborate with Corporate to minimize redundant work and eliminate rogue solution development/deployment at the property level
• Other duties as assigned
• Training: Will attend Caesars Entertainment and vendor provided training pertinent to this position and will pursue the necessary training to maintain and enhance their abilities.
• Work schedules may not remain consistent and will possibly change regularly

On Call Support

• Employee must be reachable during on call support duty

• Employee must be able to VPN to provide on call support

• Employee must be able to respond to the property on short notice for on call support

Physical Qualifications

• Must have visual acuity.

• Must have constantly available transportation..

• Ability to note audio or visual warnings or error messages from system.

• Able to lift, carry, push, pull, handle, reach or grip 50 pounds, above or below shoulders.

3 - 5 years work experience in a technical support environment, supporting multiple high-end computer systems.

Demonstrates understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.

Bachelor's degree in a computer science-related field or equivalent experience in a multiple Host Platform technical support environment. Technical Certifications recommended.