Description

Pay: $23.95 an hour | 8:00am-4:30pm Monday - Friday

Job Purpose or Objective(s): The IT Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and resolving end user help requests.

Primary Tasks:

• Prioritize incoming work orders and assess situations for appropriate response: seek clarification if work is not clear.

• Apply IT principles, methods, and practices in the customer service area to resolve issues and requests.

• Identify and learn appropriate software and hardware used and supported by our organization.

• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems.

• Field incoming requests from end users via both telephone and work orders

• Document all relevant end user identification information, including name, department, contact information, and nature of problem or request.

• Troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications.

• Provide resolution of problems or escalation on behalf of customer to appropriate technical personnel.

• Perform other tasks and projects as assigned.

Required Education, Skills and Experience:

MINIMUM

• High School Diploma or equivalent

• Technical training in help desk support, support technician, o rhelp desk technician

• Knowledge of basic computer hardware, including PC, servers, switches, and routers

• Knowledge of desktop and server operating systems, including Windows 7/10, Server 2008/2012

• 1 years related work experience

You will report to IT Support Supervisor.

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

Free gym membership

Free access to employee health clinic

Free lunch for casino & resort associates

Earned wages access once per week for hourly Associates

Pet insurance

Paid vacation / sick time

Medical / Dental / Vision

401(K) with company match

College tuition reimbursement

Short-term disability, long-term disability, and family leave

Employee assistance program

Employee prescription program

CNO Paid Life Insurance

Teladoc

On Site Dental Clinics (Jet Dental)

On Site Mammogram Services

Free diabetes and hypertension monitoring benefit (Livongo)

Accolade- Concierge Benefits Program

Wellness Program that equals savings on health insurance cost (Virgin Pulse)

Maternity Care Program

(Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS

Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.

Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates

Job Information Technology

Primary Location OK-Broken Bow

Work Locations Broken Bow Casino 1790 S Park Dr Broken Bow 74728

Organization Information Technology

Schedule Regular

Full-time

Day Job

Job Posting 02/10/2023, 1:28:27 PM

Req ID: 23002294