The User Supper Analyst will work Monday-Friday, 8:00am-5:00pm, reporting to the Technology Services Director and will provide technical and analytical assistance to 425 plus computer users at Longleaf Neuro-Medical Treatment (LNMTC). Work responsibilities include but are not limited to the following: LAN and Servier administration; installation, configuration and support of the computer workstations and printers; installation, configuration and support of telephone extensions connected to the local PBX; support of facility security camera system; support of facility access control system; and train technology users.

Longleaf Neuro-Medical Treatment Center (LNMTC) is a certified Medicare and Medicaid facility nursing home that provides a continuum of care to both adults with severe and persistent mental illness that also have long-term medical conditions requiring residential, medical and nursing care, and to adults with a diagnosis of Alzheimer's or other related dementia. LNMTC facilitates high quality skilled and intermediate nursing care throughout four Nursing Unit Floors and an Alzheimer's Unit that operates 24 hours seven days a week, with 1st, 2nd and 3rd shifts.

This posting is for position 65004175. Normal working hours are Monday - Friday 8:00am -
5:00pm.

About the DHHS Information Technology Division:
The DHHS Information Technology (IT) Division provides enterprise information technology leadership and solutions to the department and their partners so that they can leverage technology resulting in the delivery of consistent, cost effective, reliable, accessible, and secure services. The DHHS IT Division works with business units to help ensure the availability and integrity, and promotion of confidentiality of automated information systems to meet their business goals. DHHS IT Division’s primary information technology services are Application Management, Project Management, Privacy and Security, Financial Management, Health Information Technology, Infrastructure and Service Management.

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit website for State Benefits

To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following:

• 
  Considerable (conceptual and practical) knowledge of computer, server, network technology, applications, operating systems, capabilities and limitations peripheral equipment.
• Experience providing technical support over the phone, using remote support tools (VNC, RDP, Teamviewer, etc) and recording details into an IT Service Management application.
• Demonstrated experience with user administration using Microsoft Active Directory, Windows client support, MS Office and/or Health Care applications, installation and support of servers, switches, computers, printers, and software in a networked environment.
• Experience with server and virtualization administration.
• Experience building and maintaining desktop images with an enterprise environment.

Bachelor's degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the position's role;
OR
Associate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position's role;
OR
High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the position's role;
OR
An equivalent combination of education and experience.